> Markdown version of [/jobs/ext/4570299-it-service-desk-technician](https://www.wearedevelopers.com/jobs/ext/4570299-it-service-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Technician - **Company:** Insight Global - **Location:** Boca Raton, FL, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Active Directory, Apple Mac Systems, Microsoft Azure, Cyber Security, Computer Networks, Information Technology Consulting, Desktop Computing, Microsoft Office, Performance Tuning, Office365, Peripherals, Backend, Information Technology, Gsuite, Zendesk, ManageEngine - **Published:** November 4, 2026 - **Apply:** https://www.techcareers.com/job.asp?id=3494064502&tx=ZT2322THT&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54 ## About the Role * 4+ years' Service/Help Desk experience (customer face to face experience) * Level 2-3 * Problem-solving skills * Account management using MS Active Directory/Azure * Support of PC and Mac OS - enterprise level * Mobile device manager - ABMF or something similar * Support of MS Office Suite/O365/Google Suite * Maintain accurate records using a ticket management system, i.e., ManageEngine, Zendesk, etc. --- NewsMax use zoho servicedesk, SLAs, updates or any ITSM * Understanding of current principles and practices of IT support * Familiarity of IT Service Desk functionality and maintenance procedures * Experience with IT consulting or customer service * Ability to work in a collaborative, cross-functional team environment * Printer/computer experience example: Map a printer with a pc * Endpoint management experience * Excellent Communication & professionalism ## Description rovide IT service desk and technical support to users * Tickets in the que so schedule with customers, compliance projects/backend, endpoints physically mapped out * Maintain in-house and remote computer systems, desktops, and peripherals. This includes installing, upgrading, and repairing all hardware and equipment while optimizing system performance. * Troubleshoot problem areas accurately and provide end-user training where required. * Evaluate and respond to service requests in a timely manner with a resolution. * Perform analysis and diagnosis of routine PC problems for end-users. * Recommend and implement solutions. * Install, configure, test, maintain, and troubleshoot end-user workstation software/hardware, networked peripheral devices, and networking software/hardware products. * Maintain an inventory of all IT assets including the history of hardware failure, repair, installation, and removal. * Construct and test customized configurations based on different platforms and operating systems. * Monitor and test PC performance and provide statistics and reports. * Maintain communications with end-users to ensure systems meet our needs With guidance, perform periodic system maintenance * Place vendor service calls to resolve hardware or software failures * Coordinate with end-users and technical staff to maintain systems that use industry best practices to meet our goals, while maintaining the security of the data, system, and network. * Produce metrics, project status reports, and operating status reports for management and team members * Perform and document routine problem analysis and resolution design for systems * Support, communicate, and defend the values and culture of the organization * Maintain and enforce network and information security in accordance with company policy * Extended or after-hours support is required * Occasional travel to other sites required <15%