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# Product Support Specialist Quarry & Aggregate

- **Company:** WEST Inc
- **Location:** Rockford, IL, United States
- **Experience:** Expert
- **Salary:** $60,000 - $80,000
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, Microsoft Office
- **Published:** November 4, 2026
- **Apply:** https://www.thejobnetwork.com/job/4610a0b7-5e1b-4033-8613-e20a3cd10984/product-support-specialist-quarry-aggregate

## About the Role

* Experience: 5+ years of direct experience in quarry and aggregate industry, QA/QC experience strongly preferred
 * Knowledge of practical aggregate production methods strongly preferred
 * Sales experience and ability required
 * Solid parts and machinery knowledge
 * Customer Service Expertise: A friendly and professional communicator who enjoys solving problems and providing exceptional service to customers.
 * Tech-Savvy: Proficient in computer use including Internet, data entry and Microsoft Office Programs
 * Travel: Ability to travel within assigned territory and work flexible hours
 * Driver's License: A valid driver's license and an acceptable driving record.

## Description

This role builds customer relationships by traveling to Quarry and Aggregate customer locations to perform follow-up activities on complete goods, parts and service sales, address customer concerns, promote aftermarket sales, furnish technical support where applicable and collect profiling information to enhance customer experience. Develops assigned sales territory to maximize market potential and sales volume., * Sales & Customer Support Activities:

 + Markets and sells quarry and aggregate products to specific customers
 + Markets and sells value added programs such as maintenance plans, machine inspections and special parts promotions
 + Addresses customer concerns and resolves problems effectively and satisfactorily
 + Assists the Q&A Sales Department with after sales calls to ensure equipment operates to the customer's satisfaction
 * Inventory & Parts Sales:
 + Collaborates with Q&A Team to identify recommended stocking levels for select customers and WSTS's internal stocking thresholds
 + Manages Q&A customer order process
 * Follow safety protocols and ensure everything is done correctly.
 * Completes training assigned by manager