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# Technical Support Analyst 2

- **Company:** nLeague Services Inc
- **Location:** Culpeper, VA, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Desktop Computing, Microsoft Desktop Optimization Pack, Ethernet, Microsoft Office, Networking Cables, Microsoft SharePoint, Wireless Devices, Information Technology, Laptops, Tools for Reporting
- **Published:** November 4, 2026
- **Apply:** https://www.thejobnetwork.com/job/e7eb6d56-1276-486b-9808-6f91f48722a9/technical-support-analyst-

## About the Role

Requirements: MUST possess a valid driver's license - will drive a state vehicle, * Valid driver's license (required)

 * Excellent verbal and written communication skills
 * Ability to work independently in a field environment and manage multiple priorities
 * Familiarity with basic network concepts and a willingness to learn structured cabling standards

Prior experience with IT support, help desk systems, or customer service preferred

## Description

This position is responsible for providing agency-specific end user support throughout the state of Virginia, with a primary focus on the VDOT Culpeper District. The role requires hands-on, onsite assistance and regular interaction with end users to resolve technical issues and ensure smooth operation of IT systems., * Provide front-line support to end users, including troubleshooting hardware and software issues across desktops, laptops, and wireless devices

 * Manage help desk tickets using tracking and reporting tools; escalate issues as needed and communicate resolutions in a timely and professional manner
 * Support Microsoft Desktop products including Windows OS, SharePoint, MS Office Suite, and MS Teams
 * Deliver outstanding customer service with a strong "customer-first" approach
 * Maintain accurate documentation of incidents, resolutions, and asset management
 * Assist in the installation, maintenance, and troubleshooting of network cabling infrastructure, including Ethernet cabling (Cat6/Cat6a) and patch panel terminations
 * Support the setup and testing of network drops, cable labeling, and physical connectivity checks
 * Collaborate with senior technicians and network engineers on small-scale cabling projects and office relocations
 * Maintain organization and inventory of cabling tools, equipment, and supplies
 * Drive a state vehicle to various locations within the assigned region for onsite support