> Markdown version of [/jobs/ext/4570447-service-desk-temporary-hire-overland-park-ks](https://www.wearedevelopers.com/jobs/ext/4570447-service-desk-temporary-hire-overland-park-ks). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk - Temporary - Hire - Overland Park KS - **Company:** American Mortgage Consultants, Inc. - **Location:** Overland Park, KS, United States - **Experience:** Experienced - **Contract:** Temporary contract - **Skills:** Software Applications, Desktop Computing, Microsoft Office, Network Configuration and Change Management, Office365, Computer Equipment, Information Technology, Laptops - **Published:** November 4, 2026 - **Apply:** https://dejobs.org/x/x/3030EE1E2A19421398EC6986EEB85387/job/ ## About the Role * High School Diploma or G.E.D or equivalent combination of education and experience * Intermediate-level support staff with 2-4 years of relevant experience * Knowledge of advanced computer hardware, including desktops, laptops, smartphones, and end user facing network configurations * Experience with Microsoft Client Operating Systems * Extensive application support experience with Microsoft Office suites and Office365 Applications * Working knowledge of software and hardware diagnostic tools * Exceptional written and oral communication skills and customer service mentality * Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills * Strong documentation skills and a willingness to assist with documentation * Proficient in basic network fundamentals * Self-Starter with ability to work as part of a team and individually as required by specific project needs * Excellent time management skills and the ability to prioritize * Possess the traits of having patience, being thorough and innovative * Flexibility to work as needed according to business needs. This may include nights, weekends, and overtime work * Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components * The ideal candidate should be dependable with an excellent attendance record, work well in a "Team Environment", be cooperative and respectful * Ability to work independently with minimal supervision * Ability to conduct research into a wide range of computing issues is required * Ability to absorb and retain information quickly * Ability to present ideas in user-friendly, business-friendly, and technical language * Highly self-motivated and directed * Keen attention to detail * Ability to effectively prioritize and execute tasks in a high-pressure environment * The employee may be required to report to a different local office as a normal, contemplated, and mandated incident of their employment * Must be able to physically to handle and set up technology equipment. Can require lifting to 50lbs. ## Description * Escalate problems to higher level tier groups as required or to supervisor. * Using service desk software to record, track and document the problem solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution * Apply company approved diagnostic utilities to aid in troubleshooting * Access FAQ resources on the Internet/Intranet to aid in problem resolution * Perform trouble resolution fixes remotely or in person, including installing and upgrading software, installing hardware, and configuring systems and applications * Perform preventative maintenance, including checking and cleaning of end user devices, and non-end user IT equip * Test fixes to ensure problem has been adequately resolved * Perform post-resolution follow ups with end user and team members as required * Alert management to emerging trends in incidents * Assist in software releases and roll-outs according to Change Management best practices * Adhere to site audit responsibility policies and procedures * Monitor service desk system for incoming requests and resolve or escalate accordingly * Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware; desktops, laptops, printers, and other peripheral device issues * Responds to queries either in person, via email or over the phone; guide end users/ clients through problem-solving process, follow up with users to ensure issue has been resolved. * Responsibly handle confidential data * Continuously improve upon technical skills sets within assigned areas of expertise * Assist in training of tier I support staff and in their day to day operations as needed * Assist in various projects assignment by management * Participate in company and department provided training * Other activities as may be assigned by your manager