> Markdown version of [/jobs/ext/4570725-mobile-resort-manager-houston](https://www.wearedevelopers.com/jobs/ext/4570725-mobile-resort-manager-houston). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Mobile Resort Manager - Houston

- **Company:** Pet Paradise
- **Location:** Houston, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Software Applications, Microsoft Outlook, Microsoft Office
- **Published:** November 4, 2026
- **Apply:** https://www.careerbuilder.com/job-details/mobile-resort-manager-houston-houston-tx--259b3276-8167-4397-b196-c677e34f69c6

## About the Role

Veterinary Medicine, Sales, Customer Experience, Operations, Animal Care, Willing to Travel, Team Lead/Manager, Budgeting, Time Management, Schedule Development, * 3-5 years of experience in a management role overseeing at least 20 to 30 employees

 * Bachelor's or Associate's degree (or equivalent) is preferred
 * Strong leadership, communication, and collaboration skills, including the ability to manage, train, guide, and motivate employees
 * Prior experience with interviewing, hiring, evaluating candidates, and assessing employee performance
 * Previous leadership experience in animal care, retail, restaurant, hospitality operations, or similar
 * Excellent organizational, time management, prioritization, and multitasking skills
 * Skilled with common computer software, including Microsoft Office Suite (Outlook, Word, Excel)
 * Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
 * Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
 * Valid driver's license and working motor vehicle

## Description

The Resort Manager will lead the daily operations of the resort, including staff oversight, customer experience, sales performance, and focusing on our pet guests' care and safety., * Leading the resort team through daily operations by maintaining standards of conduct, cleanliness, and safety

 * Managing resort staffing by creating schedules, communicating staffing needs, adjusting schedules based on customer volume, adhering to labor budgets, and submitting timely payroll
 * Evaluating staffing levels, opening necessary requisitions, interviewing and providing candidate feedback, and overseeing resort hiring and terminations
 * Training and coaching resort team members based on company standards, policies, and procedures, delivering feedback in a constructive manner and promoting a collaborative environment
 * Recognizing talented team members and developing them for growth within the company through our internal leadership development programs
 * Keeping a high-level of communication through resort, regional, and corporate teams regarding resort operations and partnering with maintenance crew on any building or facility issues
 * Ensuring resort's compliance with all operational, safety, and related reporting protocols
 * Maintaining excellent customer service metrics such as NPS (Net Promoter Score) and reviews on Google and social media
 * Utilizing financial tools and analyzing financial reports to identify and address trends and issues in sales and performance
 * Managing labor and other resort costs, including but not limited to maintaining an appropriate supply inventory, while adhering to pre-established budgets
 * Calling customers before and after reservations and handling resort-level customer escalations
 * Organizing and maintaining policies and procedures for both back-of-house and front-of-house operations
 * Assisting new and current team members in completing their required courses and training guides, while also providing ongoing coaching and development
 * Preparing and delivering annual performance reviews to team members on a timely basis
 * Staying on top of email, phone, and other forms of operations, veterinary, and corporate communication, disseminating information to resort team as needed
 * Maintaining 5-day workweeks (which currently run Monday-Sunday) onsite at the resort, with no more than 3 consecutive "off" days from week to week
 * Working onsite at the resort at least 3-4 weekend days per month and on holidays