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# Print and Deskside Support Lead

- **Company:** Science Applications International Corporation
- **Location:** Arlington, VA, United States
- **Experience:** Expert
- **Salary:** $40,001.0 - $80,000.0
- **Contract:** Permanent contract
- **Skills:** Adobe Analytics, Multitier Architecture, Microsoft Windows, Active Directory, Computer Networks, Firmware, Virtual Private Networks (VPN), Citrix Systems, Azure Active Directory, Remote Service Software, Microsoft InTune, Servicenow, Windows Client
- **Published:** November 4, 2026
- **Apply:** https://www.careerarc.com/job-listing/saic-jobs-print-and-deskside-support-lead-53268532

## About the Role

* AA Degree in related discipline and six (6) years or more of related experience; Or, High School and eight (8) years of related experience with relevant certification
 * 5+ years of Tier II/III deskside support experience in enterprise or federal environments
 * Demonstrated experience leading or mentoring technical support teams
 * Hands-on experience with enterprise print environment administration and troubleshooting
 * Proficiency with Microsoft 365, Active Directory, Azure AD, and Windows 10/11
 * Experience with endpoint management tools such as IBM BigFix or Microsoft Intune
 * Familiarity with VPN, VDI (Citrix/Horizon), and remote support tools
 * Strong documentation skills and experience with ServiceNow or similar ITSM platforms
 * Ability to obtain and maintain a Public Trust federal clearance, * Experience supporting federal agency IT environments
 * Knowledge of NIST security standards and asset disposition procedures
 * ITIL Foundation certification or equivalent experience

## Description

Description

We are seeking an experienced Print and Deskside Support Lead to oversee enterprise deskside and print support operations in a fast-paced federal environment. The ideal candidate brings strong hands-on technical skills, proven team leadership experience, and a customer-first mindset aligned with ITIL best practices.

Responsibilities

 * Lead and mentor deskside support technicians, coordinating workload, ticket triage, and escalation across Tier I-III incidents
 * Serve as primary escalation point for complex hardware, software, and connectivity issues across Windows 10/11 enterprise environments
 * Administer and troubleshoot enterprise printer, scanner, and copier systems, including network authentication, driver management, and hardware diagnostics
 * Experience with enterprise print applications that will be used to monitor, test, and upgrade firmware for network printers.
 * Experience troubleshooting a wide range of print/scan functionality including scan-to-email and using PIV authentication to print documents.
 * Dispatch and coordinate warranty/maintenance repair with 3rd party vendor
 * Interface with technical teams (Server, Network, Security) to help resolve complex printer issues.
Support remediation of security vulnerabilities by applying certificates and upgrading printer firmware.

 * Manage endpoint lifecycle including deployment, imaging, configuration, hardware refresh, and asset disposition
 * Support user lifecycle activities including onboarding, offboarding, and MACD requests
 * Maintain documentation and knowledge records within ServiceNow ITSM
 * Participate in stakeholder meetings to drive service improvement initiatives

Qualifications

Required Qualifications:

 * AA Degree in related discipline and six (6) years or more of related experience; Or, High School and eight (8) years of related experience with relevant certification
 * 5+ years of Tier II/III deskside support experience in enterprise or federal environments
 * Demonstrated experience leading or mentoring technical support teams
 * Hands-on experience with enterprise print environment administration and troubleshooting
 * Proficiency with Microsoft 365, Active Directory, Azure AD, and Windows 10/11
 * Experience with endpoint management tools such as IBM BigFix or Microsoft Intune
 * Familiarity with VPN, VDI (Citrix/Horizon), and remote support tools
 * Strong documentation skills and experience with ServiceNow or similar ITSM platforms
 * Ability to obtain and maintain a Public Trust federal clearance

Preferred Qualifications:

 * Experience supporting federal agency IT environments
 * Knowledge of NIST security standards and asset disposition procedures
 * ITIL Foundation certification or equivalent experience

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.