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# Help Desk

- **Company:** Levi, Ray & Shoup, Inc.
- **Location:** Madison, WI, United States
- **Experience:** Experienced
- **Salary:** $39,520.0 - $45,760.0
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Windows, Apple IOS, Software Applications, Collaborative Software, Computer-Generated Imagery, Issue Tracking Systems, Microsoft Software, Software Deployment, Office365
- **Published:** November 4, 2026
- **Apply:** https://dejobs.org/x/x/F1E4CA385848405D99A4B36C500DC597/job/

## About the Role

* Minimum 3+ years of experience in a Help Desk or Technical Support environment.
 * Hands-on experience supporting Windows 11.
 * Experience supporting Microsoft 365 applications and services.
 * Experience supporting Apple iOS and iPadOS devices.
 * Strong troubleshooting and problem-solving skills.
 * Excellent customer service and communication skills.
 * Experience with software deployment, installation, and endpoint support.
 * Ability to diagnose and resolve technical issues with minimal supervision.
 * Strong documentation and ticket management experience.
 * Ability to maintain confidentiality and handle sensitive information appropriately.
 * Candidates must be current Wisconsin residents. No relocation is permitted.

## Description

* All legitimate correspondence from our recruiting team will only come from an email address ending in @lrs.com. We do not use generic domains like @gmail.com, @yahoo.com, or @outlook.com.
 * Weneverconduct interviews solely via text-based chat on Microsoft Teams, Telegram, or WhatsApp. All virtual interviews involve a scheduled video or phone call with a member of our team.
 * LRS willneverask a candidate for payment, fees, or to purchase equipment (e.g., laptops, software) as a condition of employment.
 * All genuine job opportunities are listed directly on our official careers portal atCareers (https://jobs.lrs.com/) ., Codeworks, an LRS company, is seeking a Help Desk Support o provide Tier 1 and Tier 2 technical support in a hybrid environment. This contract role is ideal for a customer-focused IT professional with proven experience supporting Microsoft technologies, mobile devices, and end-user computing environments. The successful candidate will assist users through phone, email, walk-in, and ticketing channels while delivering outstanding customer service and timely issue resolution., * Serve as the first point of contact for technical support requests via phone, email, walk-ins, and ticketing systems.
 * Troubleshoot and resolve hardware, software, Microsoft 365, Windows 11, and mobile device issues.
 * Provide Tier 1 and Tier 2 support as needed.
 * Document customer interactions, troubleshooting steps, and resolutions within the service management system.
 * Manage assigned tickets and ensure timely resolution.
 * Deploy, configure, and support PCs, laptops, and mobile devices.
 * Perform computer imaging and post-image configuration activities.
 * Install and support software applications and updates.
 * Develop, review, and maintain knowledge base documentation.
 * Assist users with Microsoft Teams, Microsoft 365, and collaboration tools.
 * Follow established support procedures and security practices.
 * Provide excellent customer service while supporting a diverse user community.