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# Product Support Engineer

- **Company:** Aditi Consulting
- **Location:** Kennett Square, PA, United States
- **Experience:** Starter
- **Salary:** $49,920.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Monitoring of Systems, Supervisory Control and Data Acquisition (SCADA), Microsoft Office, Software Engineering
- **Published:** November 4, 2026
- **Apply:** https://www.thejobnetwork.com/job/a4603ac8-1834-4609-af49-cbe7d03cf50a/product-support-engineer

## About the Role

* Years of experience: 0-2 years in energy/utility operations, NOC/control room, dispatch, technical support, or a related environment.
 * Degree requirement: High school diploma required; Bachelor's degree (engineering, energy, or related technical field) preferred but not required.

Top 3 Skills:

 * Real-time monitoring and troubleshooting of electrical assets and monitoring systems
 * Clear, professional communication (phone and email) under pressure
 * Disciplined execution of SOPs/MOPs with strong attention to detail

Additional Technical Skills:

 * Proficiency with MS Office, particularly Excel
 * Ability to quickly learn and retain monitoring/energy management software and multiple electric market rules
 * Familiarity with ISO/RTO markets (PJM, ISO-NE, ERCOT, MISO, IESO, NYISO, CAISO) and utilities (e.g., FirstEnergy, Eversource)
 * Working knowledge of generators, BESS, solar, energy management systems, meters, and SCADA/remote monitoring

Soft Skills:

 * Customer focus and service excellence
 * Problem solving and ability to shift priorities in real time
 * Works independently on the weekday night shift while operating as part of a team

## Description

* Provides weekday night shift (Mon-Thu, 11 PM - 9 AM) coverage for the Tangent Energy Operations Center, a 24x7 center that monitors and controls customer energy assets - generators, battery energy storage (BESS), solar, energy management systems, and meters - across thousands of customer sites.
 * Monitors regional electric markets in real time (e.g., PJM, ISO-NE, ERCOT, MISO, IESO, NYISO, CAISO) and remotely schedules/dispatches assets during peak, market-program, and weather events.
 * Responds to asset alarms, troubleshoots hardware/software and communications issues, dispatches service technicians, and communicates with customers, partners, and markets.
 * Supports customer on-boarding by configuring sites and meters in the monitoring software, and produces internal/external reports (e.g., late/non-reporting meters).

Typical task breakdown:

 * Shift turnover in/out - review open alarms, scheduled events, and notes from the prior shift.
 * Continuously monitor asset status and regional market conditions; acknowledge and respond to alarms.
 * Remotely schedule, start/stop, and control customer assets for peak, market, and weather events per client SOPs/MOPs.
 * Troubleshoot communications, hardware, and software issues; dispatch service technicians and follow up by phone/email.
 * Configure new sites/meters; run and distribute reports (e.g., late meters); log all activity in the shift record.