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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Office Administrator and Advisor Support - **Company:** NousTravel, LLC - **Location:** Los Angeles, CA, United States - **Salary:** $58,240.0 - $60,320.0 - **Contract:** Permanent contract - **Skills:** Microsoft Office, Sabre (Computer System) - **Published:** November 4, 2026 - **Apply:** https://www.careerbuilder.com/job-details/office-administrator-and-advisor-support-los-angeles-ca--b014b84e-f343-4903-a87d-defe6f1fb144 ## About the Role Administrative Skills, Customer Experience, Team Player, Alliance/Partner Management, Organizational Skills, Customer Support/Service, Service Delivery, Workflow Analysis, Mail Processing, Accounting, * Exceptional verbal and written communication skills * Sabre GDS experience * Knowledge of Hotel Programs is a plus * MS Office * Excellent interpersonal and customer service skills * Outstanding ability to multitask managing multiple priorities * Excellent organizational skills and attention to detail * Strong analytical and problem-solving skill * Ability to function well in a high-paced and at times stressful environment * Team player is very important Education and Experience: Prior experience as an office manager, or administrative/ executive support experience (Travel Industry experience required) Physical Requirements: Prolonged periods of sitting at a desk and working on a computer Must be able to lift up to 15 pounds at times. Must be able to travel as needed without restriction. ## Description At NousTravel, we believe that exceptional client experiences begin with a supportive, collaborative team environment. We are seeking an organized, dependable, and service-focused professional to join our Santa Monica office and become an integral part of our growing team. This role is responsible for the day-to-day administration of the office while providing valuable support to our travel advisors, helping them deliver outstanding service to clients. SABRE GDS skills are a plus! Reporting to the Senior Vice President of Strategic Partnerships, the ideal candidate is a proactive team player who enjoys building relationships, thrives in a fast-paced environment, and takes pride in creating a welcoming and productive workplace., Office operations * Oversee day-to-day office operations to ensure an efficient, welcoming workplace. * Evaluate office workflows and recommend improvements. * Manage mail, scan checks, and email accounting * Order key cards, office keys, business cards, and office supplies. * Manage lobby elevator access and security guest registration. * Arrange vendors for meetings and events, including catering and conference room audio/web setup. * Manage the office calendar and answer general phone inquiries. * Keep office and kitchen areas clean and organized daily, including running the dishwasher. Advisor support * Serve as a primary point of contact for daily hotel program questions and escalate issues via FRONT App. * Monitor and respond to the Hotel Agent Support Desk within set response times. * Help advisors resolve hotel issues such as missing rates, booking problems, amenity disputes, and commission questions. * Escalate unresolved issues to hotel partners and close the loop with the advisor. * As scheduled, provide coverage support for advisors while they are on holiday or out of office, handling hotel-related client needs and booking issues until they return. IT and administrative support * Serve as the on-site hands and eyes for NousTravel's remote IT team: set up and maintain monitors, printers, and other equipment, follow IT's direction to troubleshoot issues in person, and coordinate equipment deliveries and swaps. * Assist with additions and corrections to supplier contacts in the intranet supplier directory. * Assist departments with administrative processes, projects, and coordination needs. Hotel Partnerships * Build and maintain relationships with key hotel partners, brands, and property contacts. * Represent NousTravel at industry events, supplier meetings, and client presentations as needed Hotel program Administration - RFP Process, As needed support of the program: * In partnership with management, help to optimize the NousTravel hotel program * As needed, assist hotel team with the annual hotel RFP list, based on advisor booking volume, client demand, and target markets. * As needed, assist w distribution of hotel RFPs and drive timely responses and follow-ups from properties. * Track RFP status, deadlines, and responses; summarize bids for review. * Audit hotel rate loading in the GDS against contracted rates and terms. * Ensure accuracy of hotel content and rate integrity, including amenities, rate codes, and cancellation policies. * Share program updates, new preferred properties, and promotions with advisors. * Log discrepancies, follow up with properties until corrected, and report recurring issues This is a full-time office-based position, with availability for extended hours when necessary. Consistent and reliable attendance is required.