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# Junior IT Support Technician (Hybrid)

- **Company:** WE SOLVE PROBLEMS, INC.
- **Location:** Beverly Hills, CA, United States (Remote available)
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Information Systems, Desktop Computing, Issue Tracking Systems, Microsoft Software, Networking Basics, Windows Desktop, Information Technology
- **Published:** November 4, 2026
- **Apply:** https://www.careerbuilder.com/job-details/junior-it-support-technician-hybrid-beverly-hills-ca--1623d493-4c32-4f31-8285-2c53c9ed5033

## About the Role

Technical Support, Help Desk, Customer Relations, Information Technology & Information Systems, Mentoring, Team Player, Customer Support/Service, Microsoft Product Family, Business Solutions, Desktop PC, * Strong problem-solving and communication skills.

 * Ability to explain tech clearly to non-technical people.
 * Familiarity with Windows, macOS, Microsoft 365, and networking basics.
 * Eagerness to learn and grow in the fast-paced MSP world.
 * Reliable transportation.

Bonus points if you have: helpdesk/MSP experience, CompTIA A+/Network+, or knowledge of RMM/ticketing systems.

## Description

At WSP, our mission is simple: make our clients exceptionally happy and empower them to succeed. As a Junior Helpdesk Technician, you'll play a key role as the first point of contact for our clients, keeping their technology running smoothly.

This isn't a siloed helpdesk role. You'll get hands-on experience across a wide range of IT systems, mentorship from senior engineers, and support to earn industry certifications-all while working in a flexible, collaborative environment.

What You'll Do

 * Be the first point of contact for client support (phone, email, tickets).
 * Troubleshoot desktops, networking, Microsoft 365, and common business apps.
 * Deliver a great client experience by solving issues quickly-or escalating when needed.
 * Assist with projects (on-site and remote).
 * Keep tickets updated and documentation tidy.
 * Collaborate with a team that values learning, efficiency, and innovation.