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# Application Support Engineer

- **Company:** Amber Resourcing
- **Location:** Bristol, UK (Remote available)
- **Salary:** £40,000.0 - £45,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Application Programming Interfaces (APIs), Business Software, Software as a Service, Databases, Microsoft SQL Server, Windows Servers, SQL Databases, Systems Integration, Transact-SQL
- **Published:** November 5, 2026
- **Apply:** https://www.careerboard.com/gb/en/find-jobs-in-United-Kingdom/-B80E6A34979218D271/

## About the Role

* Experience in 3rd-line application support or a technical support role involving hands-on application troubleshooting.
 * Good knowledge of Windows Server, Microsoft 365 and Active Directory.
 * Experience with SQL Server and T-SQL.
 * Understanding of how applications interact with servers, databases and other systems.
 * Practical experience with ITIL Incident, Problem and Change Management.
 * Experience with application upgrades, deployments or project work.
 * Good troubleshooting and communication skills.

## Description

You'll be part of a dedicated 3rd-line team supporting around 140 business applications, including SaaS, desktop and server-based systems. The role involves investigating complex application issues, supporting upgrades and releases, and working with other IT teams to resolve problems., * Provide 3rd-line support for business applications, investigating and resolving technical issues.

 * Troubleshoot problems involving applications, SQL databases, Windows Server and related infrastructure.
 * Investigate issues with APIs and integrations between applications.
 * Support application upgrades, releases, patching and testing.
 * Work with infrastructure teams, developers and third-party suppliers.
 * Manage incidents, problems and changes in line with ITIL processes.
 * Create technical documentation and help improve support processes.