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# IT Service Delivery Manager

- **Company:** MCS Group
- **Location:** Belfast, United Kingdom (Remote available)
- **Experience:** Expert
- **Salary:** £40,000 - £45,000
- **Contract:** Permanent contract
- **Skills:** Business Software, Cyber Security, Document Management Systems, Microsoft Software, Software Vulnerability Management
- **Published:** November 5, 2026
- **Apply:** https://www.careerjet.co.uk/job/gba02d846db35fa09c2cae03121f38fbbe/eaa

## About the Role

* Ideally five or more years of IT support experience, with strong Microsoft skills and a practical approach to troubleshooting
 * Experience supporting users across multiple locations and remote working environments.
 * The ability to guide and coach colleagues, prioritise work, delegate effectively and recognise when to escalate.
 * Clear communication, good organisation and an approachable, customer-focused manner.
 * ITIL knowledge or equivalent service management experience would be an advantage.

Working arrangements

 * The role is based in Belfast city centre, with five days in the office during the initial six-month probation period. After probation, hybrid working is available with one day per week working from home
 * Occasional travel to other offices and flexibility for maintenance, projects or significant incidents outside normal working hours will be required.

## Description

MCS Group is working with an established professional services organisation to recruit an IT Service Delivery Manager. This is a hands-on role combining leadership of a small service desk with technical support, service improvement and technology projects.
Reporting directly to the IT Director, you will lead a service desk team and coach colleagues, help resolve complex issues and ensure users across office and remote locations receive an effective, approachable IT service.
The role

 * Lead the IT Service Desk, coach colleagues and provide hands-on support for complex technical issues.
 * Manage incidents, changes and service requests, monitor service levels and report on performance.
 * Improve support processes and documentation, resolve recurring issues and contribute to technology projects.
 * Coordinate IT support for starters, movers and leavers, maintain asset records and liaise with suppliers.
 * Support business applications, including document management and digital dictation systems.
 * Contribute to information security through access controls, vulnerability remediation, security awareness and Cyber Essentials and ISO 27001 activities.