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# End User Support Engineer

- **Company:** Hargreaves Lansdown
- **Location:** Bristol, UK
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, Azure Active Directory, TCP/IP, Virtual Local Area Networks, Computer Network Technologies, Microsoft InTune, Deployment Automation, Casper Suite, Servicenow
- **Published:** November 5, 2026
- **Apply:** https://hargreaveslansdown.wd3.myworkdayjobs.com/HargreavesLansdown/job/Bristol---Welcome-Building/End-User-Support-Engineer_R9997

## About the Role

* 4 Years previous experience in an IT Technical support role.
 * Excellent knowledge of Microsoft Office 365 and MS Operating SystemsUnderstanding of ITIL (ITIL foundation is desirable)
 * Great working knowledge of Microsoft Intune.Use of and understanding of IT Tools, Active Directory, Azure AD
 * Excellent communication skills, customer focused and a positive attitude.Ability to plan, prioritise and complete your own work.
 * Willingness to engage with and work in other technologies.Flexible and adaptable when dealing with changing requirements and priorities.
 * Able to resolve issues or come up with a workaround while under pressure.

Desirable Technologies

 * Experience using ITSM tools such as ServiceNow
 * Microsoft Autopilot
 * Microsoft Defender
 * JAMF
 * Apple Mac OSX
 * Apple iOS
 * Microsoft Teams Rooms
 * Networking technologies such as TCP/IP, VLANs.

## Description

* Troubleshooting and resolution of technical issues related to all end user hardware and software, including Windows and Mac.
 * Lead and champion the asset management life cycle.
 * Performing laptop builds using Intune.
 * Adhering to the joiner and mover process, ensure colleagues have the required end user devices prior to their start date.
 * Ensure all joiners have an excellent on-boarding experience. This includes providing end user devices, shipping, and conducting remote laptop handover for VIP users.
 * Ensure all actions are recorded in our ITSM tool. Keeping colleagues informed of the progress of their requests.
 * Systematically interprets colleague requests and identifies solutions and possible side effects.
 * Champion customer service when supporting the Tech bar.
 * Ensure all incidents are resolved within SLA.
 * Ensure the end user devices in the office are maintained and supported.
 * Leading on key End User refresh and continuous improvement projects.
 * Continuous review the services we are offering the end users and contribute to proactive change.
 * Working closely with our 3rd party partner on the delivery of asset life cycle.
 * Occasional overtime to support key office alterations.
 * Occasionally overseeing and managing contractor installations out of core business hours.