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# IT Support Engineer

- **Company:** VIQU Ltd
- **Location:** London, UK (Remote available)
- **Salary:** £25,000.0 - £27,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Data Centers, VMware ESX Servers, Network Segmentation, Network Protocols, Prism (Software), Virtualization Technology, VMware VSphere, Wireless Access Point, Network Routers, Computer Network Technologies, Software Troubleshooting, Firewalls (Computer Science), Information Technology, Nutanix
- **Published:** November 5, 2026
- **Apply:** https://www.hiredonline.co.uk/jobs/225793762-it-support-engineer/viqu-it

## About the Role

* Good understanding of networking technologies, including routers, switches, wireless access points and network protocols.
 * Knowledge of virtualisation technologies and experience troubleshooting workstation and server issues.
 * Strong troubleshooting abilities, communication skills and a customer-focused approach.
 * Good working knowledge of core IT Support technologies, including Microsoft 365, Active Directory, Group Policy DNS and DHCP.

## Description

* Provide technical support to clients, resolving hardware, software and infrastructure issues via phone, email and face-to-face interactions.
 * Troubleshoot and resolve escalated technical issues
 * Support and maintain client IT infrastructure, including servers, workstations and network environments.
 * Manage support tickets, ensuring incidents, troubleshooting steps and resolutions are accurately documented.
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