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# IT Support Engineer

- **Company:** SER Limited
- **Location:** Horsham, United Kingdom
- **Experience:** Expert
- **Salary:** £27,000 - £30,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Issue Tracking Systems, Microsoft Software, Windows Servers, Networking Basics, Virtualization Technology, Wireless Access Point
- **Published:** November 5, 2026
- **Apply:** https://www.serlimited.com/job-search/9216-1st-line-it-support-engineer/it/sussex/apply

## About the Role

Previous experience in an IT Support, Service Desk or 1st Line Support position.

 - Good understanding of Windows operating systems and Microsoft technologies.
 - Basic knowledge of Active Directory and Group Policy.
 - Understanding of networking fundamentals, including DNS and DHCP.
 - Experience troubleshooting hardware, software and workstation issues.
 - An interest in developing knowledge of Windows Server, virtualisation and networking.
 - Strong communication and customer service skills.
 - Microsoft or networking certifications would be advantageous but are not essential.

## Description

Providing 1st Line technical support to clients, responding to hardware and software queries via telephone, email and face-to-face.

 - Diagnosing and troubleshooting technical issues, identifying solutions and escalating more complex problems where necessary.
 - Supporting end users with day-to-day IT issues across a variety of client environments.
 - Assisting with Active Directory administration, user accounts and permissions.
 - Troubleshooting workstation, software and hardware-related issues.
 - Supporting networking environments, including routers, switches and wireless access points.
 - Updating the ticketing system accurately, ensuring all incidents and actions are recorded.
 - Working alongside the IT Manager and wider technical team to resolve recurring issues.
 - Continuously developing your technical knowledge across different IT technologies.
 - Delivering excellent customer service at all times.