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# Site IT Support Supervisor

- **Company:** Fawkes & Reece Recruitment Group
- **Location:** Maidstone, United Kingdom (Remote available)
- **Experience:** Expert
- **Salary:** £65,000 - £70,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Business Software, Business Systems, Cyber Security, IT Management, Software Vulnerability Management, Software Licensing, Information Technology
- **Published:** November 5, 2026
- **Apply:** https://www.hiredonline.co.uk/jobs/225799644-site-it-support-supervisor/fawkes-reece-london

## About the Role

Required documents: Enhanced DBS on updated servvice Moving and handling Practical Certification (CSTF and CDP accredited) At least 12 months of work expereince in the UK as a Carer / Support Work At …

## Description

Team Leadership & Supervision

 * Supervise, support, and coordinate the day-to-day activities of the Site Support team.
 * Manage workload allocation, priorities, and resource planning to ensure support requests are handled efficiently.
 * Coordinate site visits and remote support activities to maintain a consistent level of service across all locations.
 * Provide coaching, mentoring, and technical guidance to team members, supporting their professional development.
 * Promote a culture of excellent customer service, accountability, and continuous improvement.
 * Work closely with site management teams to understand requirements and address IT-related issues.

IT Service Delivery

 * Ensure the effective delivery of IT support services across all offices, sites, and business locations.
 * Monitor support queues, service levels, and key performance indicators, taking corrective action where required.
 * Ensure site infrastructure, connectivity, end-user devices, printers, telephony, and peripheral equipment are maintained to a high standard.
 * Act as the primary escalation point for complex incidents, service requests, and technical issues, providing advanced 3rd line support across Microsoft 365, Windows, Azure, networking, and business applications.
 * Oversee incident, problem, and change management activities in accordance with IT policies and procedures.
 * Drive root cause analysis and the implementation of permanent solutions to recurring issues.
 * Maintain technical documentation, standards, and support procedures.

Projects & Continuous Improvement

 * Support the planning and delivery of IT infrastructure, business systems, and site technology projects.
 * Lead or contribute to hardware refreshes, site deployments, office moves, and technology rollouts.
 * Identify opportunities to improve service quality, efficiency, security, and user experience.
 * Contribute to the development and implementation of IT policies, standards, and best practices.
 * Assist with technology evaluations, proof-of-concepts, and future IT initiatives.

Security, Compliance & Governance

 * Ensure security policies and controls are implemented and followed across all supported sites.
 * Support cybersecurity initiatives, vulnerability remediation, and security awareness activities.
 * Assist with audits, compliance requirements, asset management, and software licensing.
 * Promote good IT governance and ensure documentation remains accurate and up to date.
 * Maintain secure access controls and endpoint security standards.