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# IT Support Engineer

- **Company:** Basic Business Systems Ltd
- **Location:** Ruddington, UK
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Backup Devices, Microsoft Outlook, Cloud Computing, Cyber Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Virtual Private Networks (VPN), Microsoft Office, Windows Servers, Networking Basics, Windows PowerShell, Azure Active Directory, Microsoft SharePoint, TCP/IP, Virtual Local Area Networks, Virtualization Technology, Network Routers, Scripting, Sonicwall, Firewalls (Computer Science), Microsoft InTune, Veeam, Network Server, User Administration
- **Published:** November 5, 2026
- **Apply:** https://www.totaljobs.com/job/it-support/basic-business-systems-ltd-job108279350

## About the Role

If you enjoy solving problems, working with real customers, and expanding your technical skills - this is a role where you can genuinely develop.

Depending on experience, you'll focus on either desktop support or a enjoy a broader remit, including Microsoft 365, Cloud, Networking and Servers, Backups, and Cyber security.
Why Join Us?

 * Rated in the Best 50 UK Managed Service Providers
 * Friendly, supportive and highly skilled team
 * Strong focus on customer service and clear communication, We pride ourselves on speaking clear, non-technical English to our customers - so strong communication skills are essential., Essential:
 * 2-5 years' IT support experience (MSP / Busy Service Desk experience preferred)
 * Strong Windows 11 /10 desktop support skills
 * Microsoft 365 (Outlook, Office, Teams, OneDrive, 365 Tenant & User management)
 * Solid troubleshooting and fault diagnosis
 * Networking fundamentals (Switches, Routers, TCP/IP, DNS, DHCP, VPNs)
 * Hardware build and configuration experience
 * Ability to manage and prioritise support tickets
 * Excellent customer communication skills
 * Fair Understanding of Sharepoint.
 * UK driving licence (as site visits may be required)
 * Ability to manage tickets. tasks and priorities according to SLAs.

Desirable

 * Active Directory / Azure AD
 * Backup solutions (e.g. Veeam, Acronis)
 * Firewalls (e.g. Draytek, SonicWall)
 * Intune / MDM
 * RMM tools
 * Higher level networking (eg VLANs)

Nice to Have

 * PowerShell / scripting
 * Virtualisation (Hyper-V)
 * Microsoft Azure
 * Windows Server (2019/2022 / 2025), * Customer-focused and professional
 * Confident communicating with non-technical users
 * Comfortable working in a fast-paced support environment
 * Organised and able to manage competing priorities
 * Keen to learn and grow your technical skills
 * Proactive - able to identify and fix issues early
 * Good attention to Detail.

## Description

You'll be part of a busy IT support desk, resolving a wide range of technical issues while delivering an excellent customer experience.

This isn't just ticket handling - you'll also get involved in:

 * Device setup, builds and deployments
 * Software and system installations
 * System administration tasks
 * Cyber security implementations
 * Occasional project work
 * Supplier and Partner support liaison, * Manage and resolve 1st and 2nd line support tickets (with scope to grow into 3rd line)
 * Deliver high quality support via phone, email, remote tools and online sessions
 * Prioritise and manage tickets in line with SLAs
 * Communicate clearly with customers and keep them updated
 * Diagnose and resolve technical issues efficiently
 * Prepare and deploy desktops, laptops and other devices
 * Assist with installations (hardware, software, security solutions)
 * Ensure adherence to Policies, Standards and Change Management Processes.
 * Identify improvements to systems and processes
 * Contribute to documentation and team knowledge sharing
 * Help deliver great service.