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# Senior Engagement Manager - Service Now - Standort: bundesweit

- **Company:** JRWG CoachConsult UG (haftungsbeschränkt)
- **Location:** Rottach-Egern, Germany
- **Experience:** Expert
- **Salary:** €110,000 - €130,000
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Design, Monitoring of Systems, IT Sales, PRINCE2, Servicenow
- **Published:** November 5, 2026
- **Apply:** https://www.xing.com/jobs/rottach-egern-senior-engagement-manager-service-standort-bundesweit-158975239

## About the Role

* University degree or equivalent qualification.
 * Minimum of 15+ years of experience in enterprise technology services, cloud sales, consulting, solutioning,

or transformation leadership.

 * Fluent German and English language skills, both written and spoken.
 * Willingness to travel.

Essential skills/knowledge/experience:

 * 8+ years of Professional Services / ServiceNow Projects management experience.
 * Project Management, ServiceNow Platform, ITSM / ITOM / ITAM / Platform workflows, Solution Design,

ServiceNow integrations.

 * ServiceNow Certifications (CSA/CAD/CIS).
 * PMP/Prince II certifications., * Industry domain expertise.
 * Additional ServiceNow certifications.
 * Experience managing resource scheduling across a multi-engagement portfolio, with the ability to balance

competing priorities and last-minute changes.

 * Confident communicator who is comfortable owning customer relationships at an operational level - able

to manage expectations, handle difficult conversations, and build trust over time.

 * Proficiency with project and resource management tooling like ServiceNow PPM/SPM will be a plus.

## Description

a strong and intensively growing presence in Germany and is one of the TOP 10 employers. It offers its customers a
complete portfolio of services for digital transformation.

Aufgaben

 * Lead and drive large and complex Expert Service engagements, ensuring on-time, on-budget delivery of

solutions to achieve customer business outcomes throughout the delivery lifecycle.

 * Guide the delivery team in large and complex engagements, frequently collaborating with a services partner

and point of communication and coordination for the delivery team.

 * Keep the project on track by establishing and maintaining governance forums, mitigating risks and issues,

and driving rapid and effective decision-making, escalating issues as required.

 * Apply advanced expertise in project implementation, scheduling and monitoring techniques.
 * Build cross-geo, cross-functional and partner relationships to enhance the ES brand internally and

externally.

 * Own end-to-end delivery oversight of a portfolio of client engagements, ensuring consultants are performing

against agreed SOW obligations (such as on-time/on-budget delivery) and customer expectations.

 * Manage resource booking and scheduling across active engagements, coordinating with resource

management and practice leads to maintain appropriate coverage and minimize gaps.

 * Serve as the primary customer-facing contact - handling inbound requests around resourcing, schedule

changes, invoicing queries, and general delivery concerns with professionalism and pace.

 * Produce and distribute weekly/bi-weekly status reports across the portfolio, providing clear visibility of

utilization, risks, actions, and financial burn to both customers and internal leadership.

 * Maintain accurate records of consultant time, booking confirmations, and SOW milestone tracking to

support accurate and timely invoice processing.

 * Monitor consultant performance and engagement health, escalating risks or concerns to Delivery Managers

and Practice leadership in a timely manner.

 * Support the onboarding and offboarding of resources, including access provisioning coordination, SOW

familiarization, and customer introductions.

 * Maintain RIDAC logs and ensure actions are followed up consistently across the portfolio.
 * Identify and flag scope creep, SOW deviations, or resourcing misalignments early, supporting Change

Order processes where required.

 * Collaborate with Finance and Commercial teams to reconcile actuals against contracted hours and support

accurate revenue forecasting.
*, * Leads large and complex engagements and delivery teams while providing technical leadership and
guidance to customers.
*