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# 2nd Line Engineer

- **Company:** Nextech
- **Location:** Middlewich, UK (Remote available)
- **Salary:** £32,000.0 - £35,000.0
- **Contract:** Permanent contract
- **Skills:** Dynamic Host Configuration Protocol, Domain Name System (DNS), Microsoft Software, Networking Basics, Routing, TCP/IP, Virtualization Technology, Wide Area Networks, Software Troubleshooting, Firewalls (Computer Science), Information Technology
- **Published:** November 5, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5953459021

## About the Role

* Previous experience in a 2nd Line IT Support / IT Engineer position
 * Ideally experience working within an MSP or IT services environment
 * Strong Microsoft support knowledge
 * Good understanding of networking, including TCP/IP, DHCP and DNS
 * Exposure to firewalls, routing and virtualisation
 * Comfortable dealing directly with customers remotely and on-site
 * A proactive attitude with strong troubleshooting and communication skills

## Description

* Provide primarily 2nd Line IT support across a varied customer base
 * Diagnose and resolve hardware, software, network and infrastructure issues
 * Deliver support both remotely and through client site visits
 * Work across Microsoft technologies, networking and virtualisation
 * Troubleshoot LAN/WAN environments including TCP/IP, DHCP and DNS
 * Support firewalls, routing and general networking issues
 * Assist with customer installations, upgrades and technical projects
 * Maintain strong communication with customers throughout incidents and requests
 * Continue developing technically, including working towards relevant Microsoft certifications