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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Instructional Support Specialist, CAS IT - **Company:** University at Buffalo - **Location:** New York, NY, United States - **Experience:** Experienced - **Salary:** $70,000.0 - $75,000.0 - **Contract:** Permanent contract - **Skills:** PHP (Programming Language), Microsoft Windows, Active Directory, Apple Mac Systems, Bash Shell, Unix, Perl (Programming Language), Python (Programming Language), Systems Integration, Microsoft InTune, Computer Equipment, Casper Suite, Vmware - **Published:** June 6, 2026 - **Apply:** https://jobs.chronicle.com/job/37997906/instructional-support-specialist-cas-it/ ## About the Role * A minimum of an Associate's degree with 5 years of experience. A combination of education and experience may be considered in lieu of a degree on a year for year basis. * Experience managing macOS and iOS devices in MDM, preferably Jamf. * Experience supporting VDI/VMWare environment. * Highly effective writing/verbal communication skills. * A valid Class D driver's license to operate a motor vehicle is required or candidate must otherwise demonstrate their capacity to meet the transportation requirements of the position. Preferred Qualifications * Experience in Unix scripting technologies (bash, Python, php, Perl), * Experience integrating macOS devices with Active Directory and Intune * Preference given to candidates with Jamf 200 certification. * Understanding of higher education institutional, academic and business interdependencies. Physical Demands * Frequently moves computer equipment weighing up to 50 pounds across campus with the assistance of a dolly or cart. ## Description The College of Arts and Sciences at the University at Buffalo is seeking a Instructional Support Technician. This position interfaces with University faculty, staff, business partners and students. They will respond to work orders for desktop support of MacOS and MS-Windows systems. In this role, you will: * Provide analytical thinking skills and ability to use analogies to troubleshoot and resolve problems. * Effective time management and ability to prioritize are essential because technical issues arise with little or no warning of the nature or extent of the problem. * Support college-wide desktop refreshment and department purchases by imaging, deploying, personalizing, and maintaining MacOS and, secondarily, MS-Windows workstations. * Support on-going project work related to Apple and MacOS products. * Perform other duties relevant to the area of technical and software support within CASet (e.g., tracking the resolution of technical issues, creating documentation, identifying processes for continued service improvement, etc.). * Deploy, configure, and support servers and workstations, both physical and virtual, used by CAS faculty, staff, and students. * Deploy, configure, and support macOS and iOS devices used by CAS faculty, staff, and students. * Author, produce, and maintain technical reference documentation for users and IT staff Learn more: * Our benefits, where we prioritize your well-being and success to enhance every aspect of your life. * Being a part of the University at Buffalo community. University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities. ## Related Videos - [Old tools, new tricks](https://www.wearedevelopers.com/videos/1916-old-tools-new-tricks) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [WeAreDevelopers LIVE - Node and Package Security](https://www.wearedevelopers.com/videos/2138-wearedevelopers-live-node-and-package-security) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Building with IBM Bob](https://www.wearedevelopers.com/videos/100275-building-with-ibm-bob) - [The Time Paradox: Building Timezone-Safe Python/Django Applications](https://www.wearedevelopers.com/videos/1915-the-time-paradox-building-timezone-safe-python-django-applications) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)