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# IT & AI Systems Technician

- **Company:** Paragon Pro Rentals LLC
- **Location:** St. George, UT, United States
- **Experience:** Starter
- **Salary:** $45,760 - $66,560
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Access, Microsoft Windows, Active Directory, Artificial Intelligence, Microsoft Azure, Backup Devices, Dynamic Host Configuration Protocol, Domain Name System (DNS), IP Addressing, Networking Basics, Virtual Machines, Wireless Access Point, Wi-Fi Technology, Connectivity Problems, Firewalls (Computer Science), Microsoft InTune, Computer Equipment
- **Published:** November 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=133f55112129cc7d

## About the Role

* 0 to 2 years of IT support experience. A help desk job, an internship, a home lab or school projects all count.
 * A working knowledge of Windows, PC hardware and basic networking (IP addressing, DNS, DHCP and Wi-Fi).
 * Familiarity with Microsoft 365, plus an interest in learning Azure, Intune and Entra ID.
 * Curiosity about AI tools like Grok and a knack for explaining technology in simple terms.
 * Clear communication and patience with non-technical coworkers.
 * Good organization and follow-through, and the ability to manage several requests at once.
 * A valid driver's license and the ability to lift about 50 lbs.
 * CompTIA A+, Network+ or Microsoft AZ-900 / MD-102, or an associate's degree or coursework in IT.
 * Experience with an MDM tool, Active Directory, or ticketing software.

## Description

* Set up and administer the company's AI tools, such as Grok, including user access, licenses, permissions, and security and data settings.
 * Act as the first point of contact for AI tool questions, gather feedback, and help the CIO evaluate and roll out new AI features.
 * Keep AI usage aligned with company policy, and update documentation as the tools change.
 * Train employees on AI tools through onboarding sessions, quick how-to guides and one-on-one help, so everyone uses them safely and effectively.
 * Set up, image, deploy, repair and retire employee laptops and desktops, and keep the hardware inventory and asset records up to date.
 * Set up and manage company cell phones, including enrolling devices in mobile device management (MDM) through Microsoft Intune, applying security policies, and handling lost or replaced devices.
 * Handle employee onboarding and offboarding: prepare devices and accounts and collect equipment.
 * Help maintain the servers and Microsoft Azure resources, including monitoring, patches, backups and basic administration of virtual machines and storage.
 * Support branch networking, including switches, firewalls, Wi-Fi access points and internet circuits, and help troubleshoot connectivity problems.
 * Install and maintain printers and other office equipment, and work with vendors on service and supplies.
 * Answer help desk tickets for hardware, Microsoft 365, AI tools and access issues, and escalate when needed.
 * Work with vendors and carriers (Dell, Verizon and others) on quotes, orders, warranties and returns.
 * Write and update documentation and simple how-to guides for employees.
 * Travel to branch locations occasionally for setups and on-site support.
 * Other job tasks and functions as assigned.