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# User Technology Specialist - Water Services Department

- **Company:** City of Phoenix
- **Location:** Phoenix, AZ, United States
- **Salary:** $65,894 - $102,232
- **Contract:** Temporary contract
- **Skills:** Computer Programming, Desktop Computing, Digital Technology, Issue Tracking Systems, Peripherals, Information Technology, Programming Languages
- **Published:** November 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1b312b99a1debfaa

## About the Role

* Ability to learn new technologies quickly and adapt to evolving business needs.
 * Proactive, organized, and able to manage multiple tasks with minimal supervision.
 * Maintains a positive attitude while supporting a diverse user base with varying technical skill levels., * One year of experience in systems applications analysis, programming or telecommunications functions utilizing a variety of hardware and software or installation and maintenance of digital systems, radio, and electronic communications systems;
 * OR One year of experience in telephone station equipment and related telecommunications distribution systems;
 * And course work including training or experience with one or more work station computers and one or more programming languages and one or more operating systems.
 * Other combinations of experience and education that meet the minimum qualifications may be substituted.
 * All finalists for positions are subject to a criminal background check applicable to the department or position..
 * This position requires the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage. For information regarding pre-screening and driving positions, The minimum qualifications listed above, plus experience in/with the following:
 * Contributing to endpoint management efforts such as deployments, updates, or policy enforcement.
 * Troubleshooting escalated Level 2 issues involving hardware, software, and peripherals.
 * Supporting a broad user base including field staff, office employees, and management.
 * Utilizing tools such as imaging solutions, deployment utilities, and software installers.
 * Creating or updating user-facing documentation, guides, or knowledge base articles.
 * Working in a team environment with varied technical roles and responsibilities.
 * Using a ticketing system to track, prioritize, and document daily support tasks.

## Description

The Water Services Department is seeking a User Technology Specialist. The User Technology Specialist provides frontline technical support for end users across the organization and collaborates with technical teams to resolve complex issues, supports technology initiatives, and contributes to the continuous improvement of IT services. This role is responsible for troubleshooting hardware, software, connectivity, and access issues while delivering an exceptional customer experience. The position will report to Water Services Department, Technology Services Division.