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# Technical Support Tier 2 - Help Desk

- **Company:** Management Inc.
- **Location:** Indianapolis, IN, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Active Directory, Desktop Computing, Microsoft Office, Microsoft Servers, Windows Servers, Routing, Office365, Wireless Technologies, Laptops, Network Server, Cisco, Server Operating Systems & Platforms
- **Published:** November 5, 2026
- **Apply:** https://www.thejobnetwork.com/job/d60b5aa8-9509-4372-9665-0eaaa19fdcd2/technical-support-tier-help-desk

## About the Role

* 3-5 Years Experience in a Level 2 IT support role
 * Strong customer service, organizational, and teamwork skills
 * Strong verbal and written communication skills
 * Familiarity with Windows desktop and server environments
 * Experience with hybrid AD, imaging/PXE, Office 365, RMM
 * Security- and compliance-minded approach to IT support
 * Current Microsoft server or server-based application certification required
 * Excellent Customer Service skills
 * Knowledge of firewall, routing, switching, and wireless technologies

## Description

* Provide Level 2 technical support for end users, desktops, laptops, and servers
 * Support Windows 10/11, Windows Server 2016-2025
 * Work within hybrid Active Directory
 * Perform imaging and PXE deployments
 * Support Office 365 applications
 * Use N-able for endpoint monitoring and device management
 * Assist with Cisco infrastructure support
 * Deliver white-glove customer service
 * Maintain security and compliance awareness in daily support activities