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# ServiceNow Developer CSM/PSDS

- **Company:** Gyanni Inc.
- **Location:** Washington, DC, United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Computer-Aided Design, Application Programming Interfaces (APIs), Google App Engines, Automation of Tests, Code Review, Custom Software, Software Debugging, Knowledge Management, Release Management, Simple Object Access Protocol (SOAP), Systems Integration, Enterprise Software Applications, Client Side Scripting, Software Troubleshooting, SOAPAPI, Infrastructure Automation Frameworks, Information Technology, Restful APIs, Software Version Control, ServiceNow Customer Service Management, Servicenow
- **Published:** November 5, 2026
- **Apply:** https://www.thejobnetwork.com/job/a51c9ccf-7ebc-40e0-b00d-ff715404cc86/servicenow-developer-csmpsds

## About the Role

* Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
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 * 7+ years of ServiceNow development and implementation experience, with strong hands-on platform development expertise.
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 * Strong hands-on experience with ServiceNow CSM and/or Public Sector Digital Services (PSDS).
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 * Strong understanding of case management processes, including intake, routing, assignment, workflow, SLAs, escalations, communications, and resolution.
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 * Strong ServiceNow development experience with JavaScript, Glide APIs, Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, and server-side/client-side scripting.
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 * Hands-on experience with Flow Designer, IntegrationHub, REST/SOAP APIs, Scripted REST APIs, and enterprise integrations.
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 * Experience developing ServiceNow forms, tables, data models, workflows, notifications, catalog/service request functionality, and custom applications.
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 * Experience with ServiceNow Workspace / Configurable Workspace and modern ServiceNow user experiences.
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 * Experience with ServiceNow security, roles, groups, ACLs, and data access controls.
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 * Strong troubleshooting, debugging, and problem-solving skills across complex ServiceNow environments.
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 * Experience working through the full ServiceNow development lifecycle, including requirements, technical design, development, testing, deployment, and production support.
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 * Excellent communication and collaboration skills with both technical and functional stakeholders., n
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 * Direct hands-on experience implementing ServiceNow Public Sector Digital Services (PSDS).
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 * Advanced experience with ServiceNow Customer Service Management (CSM) and enterprise case management solutions.
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 * Experience implementing CSM/PSDS for federal, state, local, or defense customers.
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 * Experience with Agent Workspace / Configurable Workspace, portals, digital intake, knowledge management, and self-service capabilities.
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 * Experience integrating ServiceNow with enterprise systems using REST/SOAP APIs, IntegrationHub, MID Server, and other integration technologies.
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 * Experience with additional ServiceNow modules such as ITSM, ITOM, ITAM, HRSD, SPM, or App Engine.
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 * ServiceNow certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), CIS-CSM, or other relevant certifications.
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 * Experience with App Engine Studio, scoped applications, Automated Test Framework (ATF), source control, and ServiceNow DevOps practices.
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 * Familiarity with DoD STIGs, RMF, NIST, Section 508, and federal cybersecurity/compliance requirements.
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 * Previous experience supporting Department of Defense or other federal government programs.
\n, Interested candidates with strong ServiceNow CSM and/or PSDS development experience who meet the U.S. Citizenship and Active DoD Security Clearance requirements are encouraged to apply immediately.

## Description

The ideal candidate will be a strong hands-on ServiceNow developer with experience designing and developing enterprise applications, workflows, integrations, portals, and case management solutions in complex and secure environments., n
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 * Design, develop, configure, test, and deploy solutions on the ServiceNow platform, including custom applications, workflows, business rules, client scripts, UI policies, Script Includes, Flow Designer, IntegrationHub, and platform automation.
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 * Develop scalable ServiceNow solutions using JavaScript, Glide APIs, REST/SOAP APIs, ServiceNow data models, ACLs, notifications, scheduled jobs, and other platform capabilities.
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 * Configure and customize ServiceNow Customer Service Management (CSM) and/or Public Sector Digital Services (PSDS) to support complex case management and constituent/customer service requirements.
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 * Design and implement case management workflows, including case intake, routing, assignment, task management, escalations, SLAs, approvals, communications, and case resolution.
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 * Configure and extend CSM/PSDS data models, including cases, accounts, contacts, households/organizations, services, service requests, interactions, and related records as applicable.
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 * Develop and configure digital intake and self-service experiences, including portals, forms, record producers, service requests, knowledge, and customer/constituent-facing capabilities.
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 * Build automated workflows using Flow Designer and IntegrationHub to orchestrate case processing and integrate ServiceNow with external enterprise systems.
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 * Develop and maintain REST/SOAP integrations, Scripted REST APIs, import sets, transform maps, scheduled integrations, and other interfaces between ServiceNow and external applications.
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 * Configure roles, groups, ACLs, data access controls, and security rules to support secure case management and separation of sensitive information.
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 * Support ServiceNow Workspace experiences, including Agent Workspace / Configurable Workspace and related CSM or PSDS user experiences.
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 * Develop reports, dashboards, notifications, and performance metrics supporting case management and operational visibility.
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 * Troubleshoot complex ServiceNow application, workflow, integration, data, and performance issues across development, test, and production environments.
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 * Participate in technical design sessions, code reviews, release planning, testing, deployment, and production support activities.
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 * Develop and maintain technical documentation, configuration documentation, integration specifications, and operational procedures.
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 * Collaborate with ServiceNow architects, business analysts, product owners, security teams, integration teams, and functional SMEs to translate business requirements into scalable technical solutions.
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 * Ensure ServiceNow solutions comply with applicable DoD security requirements, RMF, STIGs, NIST standards, and federal cybersecurity requirements.
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