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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician Level 2 - **Company:** 22nd Century Technologies, Inc. - **Location:** Dallas, TX, United States - **Experience:** Experienced - **Salary:** $45,760.0 - $52,000.0 - **Contract:** Permanent contract - **Skills:** Antivirus Softwares, Software Applications, Dynamic Host Configuration Protocol, Desktop Computing, Desktop Window Management, Domain Name System (DNS), Microsoft Office, System Center Configuration Manager, Networking Basics, Productivity Software, Software Engineering, TCP/IP, Peripherals, Information Technology, Patch Management, Laptops - **Published:** June 7, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=51daabb2899e0893 ## About the Role Do you have experience in Productivity software support?, * Requires 3+ years of Desktop Support experience providing break/fix and VIP support in an Enterprise environment. * A reliable personal vehicle is required, and travel reimbursed at state defined mileage rates. This assignment is dispatch-oriented and will travel often to visit smaller County facilities. * Ability to prioritize and manage multiple tasks efficiently while maintaining excellent communication and customer service skills. * Strong knowledge of desktop Windows operating system and troubleshooting techniques. * Experience troubleshooting common software applications (Microsoft Office Suite, antivirus programs, etc.). * Ability to troubleshoot hardware and software issues on desktops, laptops, and peripherals. * Knowledge of networking basics (TCP/IP, DNS, DHCP, etc.) and wireless connectivity troubleshooting. * Strong attention to detail, outstanding written and verbal communication, and analytical problem-solving skills., * Desktop support: 3 years (Required) ## Description We are seeking a dedicated and detail-oriented Desktop Support Technician to join our team. The ideal candidate will provide remote and hands-on technical support to Dallas County employees, ensuring that all desktop systems, hardware, and software are functioning efficiently. As part of the IT support team, you will play a crucial role in diagnosing and resolving technical issues, assisting with IT-related projects, and maintaining the overall health of the Dallas County IT infrastructure., * Responsible for hardware and software break/fix, PC imaging, maintenance, configuration, installation, upgrades, deployments, moves, and repair coordination of 3rd party vendor services. * Support will be provided remotely over SCCM where appropriate, visiting various remote site locations as necessary to fulfill support needs. * Work duties assist in related functional areas and may include service desk in-bound phone processing and asset management deployment and moves. * After hours On-call responsibility for two weeks approximately every three months. While on-call, may be required to visit County sites after-hours for emergency incidents. * Verify and troubleshoot patch management, mobile device management, and asset assignment. * Maintain and verify user account information including rights, security, & systems groups. * Shows awareness of and complies with security standards and regulatory requirements. * Provide support to Dallas County employees by resolving service requests remotely via phone, email, chat, or in person to ensure timely resolution. * Document support issues and resolutions for future reference and team knowledge sharing. * Collaborate with other IT staff to identify and implement IT solutions for the organization. * Provide excellent customer service and ensure a positive support experience for County employees. ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)