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# Help Desk Analyst I (External Support)

- **Company:** Elevance Health
- **Location:** Nashville, TN, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Adobe Analytics, Configuration Management, Computer Networks, Desktop Computing, SAP Sales and Distribution, Computer Equipment, Information Technology
- **Published:** November 5, 2026
- **Apply:** https://www.careerbuilder.com/job-details/help-desk-analyst-i-external-support-nashville-tn--42017687-ef2f-45fd-a48a-6efbef3d14f9

## About the Role

Help Desk, Analysis Skills, Help Desk, Analysis Skills, Technical Support, Record Keeping, Work From Home, Resolve Customer Issues, Telephone Skills, Time Management, * Requires an AA/AS degree in Information Technology, Computer Science or related field of study and minimum 1 year experience with personal computers, computer networking, telecommunications or configuration management troubleshooting experience; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:

 * 2 years of customer service experience strongly preferred.
 * Knowledge and use of SD tools strongly preferred.
 * Technical knowledge of personal computer hardware and software, networking; telecommunications, applications, and/or configuration management strongly preferred.

## Description

The Help Desk Analyst I is responsible for receiving all telephone or automated requests for IT assistance, ensuring that the request or problem is accurately recorded and fulfilled within established timeframes., Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.

How you will make an impact:

 * Handles basic technical problems via the telephone and resolves first line customer issues.
 * Logs and manages calls while utilizing the correct procedures.
 * Handles specialized functions including fulfillment and special projects.
 * Make appropriate and timely referrals of any requests that cannot be immediately resolved.