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# Secret Helpdesk

- **Company:** Insight Global
- **Location:** Arlington, DC, United States
- **Experience:** Starter
- **Salary:** $62,400.0 - $72,800.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, VoIP, System Configuration, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Network Connections, TCP/IP, Enterprise Software Applications, Peripherals, SC Clearance, Laptops, 3-tier Architectures, Zendesk, Servicenow
- **Published:** November 5, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9292495/secret-helpdesk

## About the Role

* Active Secret clearance
 * High school diploma or equivalent
 * 1-3 years of IT support experience, ideally Tier 1, Tier 2, desktop support, help desk, or break/fix
 * IT certification, such as: CompTIA A+, Network+, Security+, Entry-level Microsoft 365 certification
 * Experience troubleshooting hardware, software, and end-user IT issues
 * Experience building, configuring, and deploying laptops/desktops
 * Working knowledge of TCP/IP, DNS, DHCP, and VPNs
 * Experience with ticketing systems such as ServiceNow, Zendesk, or ConnectWise
 * Strong communication and customer-service skills
 * Ability to troubleshoot independently and appropriately escalate Tier 3 issues

Plusses:

 * Associate or bachelor's degree in an IT-related field
 * Experience supporting printers, scanners, VOIP phones, and other peripherals
 * Experience with file/profile migrations and enterprise user data transfers
 * Exposure to basic firewall troubleshooting
 * Prior experience supporting users in a DoD or cleared environment

## Description

Insight Global is seeking Secret Tier 2 Support Technicians to support a large-scale IT environment in the National Capital Region. These individuals will serve as the escalation point between Tier 1 support and advanced systems teams, troubleshooting hardware, software, networking, and end-user issues. Candidates will work hands-on with laptops, desktops, enterprise applications, user profiles, network connectivity, and peripherals while ensuring issues are thoroughly documented and efficiently resolved. This is a great opportunity for cleared IT professionals looking to continue building their technical support experience in a fast-paced environment.