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# Temporary IT Support Technician

- **Company:** Northwestern University
- **Location:** Evanston, IL, United States (Remote available)
- **Salary:** $41,600.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Apple IOS, Application Configuration Access Protocols, Software Applications, Productivity Software, ServiceNow IT Service Management, Information Technology, Laptops
- **Published:** November 5, 2026
- **Apply:** https://www.dice.com/job-detail/56dcc38d-0a7d-4de5-a909-5822cc8a8d2f

## About the Role

* High School Diploma or equivalent
 * 1 year of IT support, helpdesk, or customer service experience, OR equivalent combination of education and experience
 * Basic knowledge of Windows operating systems and common productivity software (Microsoft 365)
 * Strong customer service orientation and professional communication skills
 * Valid driver's license required (for occasional on-campus and Chicago campus driving)
 * Ability to work on-site full-time, Monday-Friday, 8:30 am-5:00 pm at 2020 Ridge Avenue, Evanston

Preferred Qualifications:

 * Associate's degree or higher in Information Technology or a related field
 * Experience with mobile device setup (iOS/Android) or laptop imaging
 * Familiarity with IT ticketing systems
 * Eagerness to learn and adapt in a dynamic, team-oriented environment

## Description

Northwestern University Facilities Management IT is seeking a temporary, full-time IT Support Technician to provide frontline technical support at our Evanston campus office located at 2020 Ridge Avenue. This is a 100% on-site role; remote work is not available. The successful candidate will serve as the first point of contact for technology support needs within the Facilities Management department, providing hands-on assistance to staff, handling incoming inquiries, and supporting device deployment and lifecycle activities. Occasional travel to the Chicago campus using a department vehicle may be required.

Specific Responsibilities:

Front Desk / Counter Support:

 * Serve as the primary point of contact at the IT support counter at 2020 Ridge Ave, assisting walk-in staff with technical requests in a professional and courteous manner.

Phone Support:

 * Answer incoming calls to the Facilities IT help line, triage requests, log tickets, and direct callers to appropriate resources.

Device Deployment:

 * Assist with the setup, configuration, and deployment of iPads and other mobile devices, including enrollment and basic application configuration.

Laptop Imaging:

 * Support the imaging and reimaging of laptops and desktops using established procedures and tools (training provided).

Hardware & Inventory Support:

 * Assist with tracking, labeling, and organizing IT equipment and hardware inventory.

General IT Support:

 * Provide basic end-user troubleshooting and support for hardware, peripherals, and standard software applications.

Campus Transportation:

 * Drive department vehicle on campus or to the Chicago campus as needed (valid driver's license required).
 * Perform other duties as assigned to support the Facilities IT team.

Miscellaneous

Perform other duties

Training will be provided on Facilities-specific systems, tools, and procedures. A 100% skills match is not required .