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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Project Manager - IT Services Delivery - **Company:** Paragon Micro Inc. - **Location:** Buffalo Grove, IL, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Agile Methodology, Asana, JIRA, Information Technology Consulting, Microsoft Project, Scrum Methodology, Smartsheet, Information Technology - **Published:** June 7, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=090e7be59aecd2fe ## About the Role Do you have experience in Stakeholder management?, * Exceptional communicators who build trust quickly with customers and internal teams * Natural relationship builders who enjoy engaging with people and leading discussions * Strong risk managers who proactively identify and address potential challenges * Organized professionals who maintain meticulous project documentation and governance * Confident leaders who can influence outcomes, establish accountability, and respectfully push back when necessary * Storytellers who can communicate complex project information in a way that resonates with technical and non-technical audiences alike, * Active PMP Certification * 5+ years of Project Management experience * 5+ years of experience managing IT services delivery engagements * Proven success managing multiple concurrent customer-facing projects * Strong understanding of project governance, risk management, change control, and project financial management * Experience working directly with executive stakeholders, customers, technical teams, and sales organizations * Excellent verbal, written, presentation, and facilitation skills * Experience utilizing project management tools such as Smartsheet, Microsoft Project, Jira, Monday.com, or similar platforms, * Experience within a Value-Added Reseller (VAR), Managed Service Provider (MSP), Systems Integrator, Technology Consulting Firm, or Professional Services organization * Experience leading cloud, infrastructure, cybersecurity, networking, or digital transformation projects * ITIL Foundation Certification * Agile or Scrum Certification * Experience managing projects with budgets exceeding $100,000 * Experience supporting enterprise or Fortune 1000 organizations ## Description Paragon Micro is seeking a highly skilled and customer-focused Senior Project Manager to lead complex technology implementations and professional services engagements for enterprise and mid-market clients across North America. This role is ideal for a project management professional who excels at building relationships, navigating challenging conversations, managing risk, and driving accountability across customers, partners, subcontractors, and internal delivery teams. You won't simply manage project plans-you will serve as the trusted advisor responsible for ensuring successful outcomes, maintaining executive-level communication, and delivering an exceptional client experience throughout the project lifecycle. What You'll Do Lead Strategic Customer Engagements * Manage multiple concurrent IT services projects across infrastructure, cloud, cybersecurity, networking, collaboration, and digital transformation initiatives * Serve as the primary point of contact for customers throughout project execution * Facilitate project kickoffs, stakeholder meetings, executive reviews, and project governance activities * Build strong relationships with customer stakeholders while maintaining accountability for project objectives and timelines Drive Project Excellence * Develop and manage project plans, schedules, milestones, budgets, resource allocations, and deliverables * Monitor project health, proactively identify risks, and implement mitigation strategies before issues impact delivery * Manage project scope, change requests, dependencies, and escalation paths * Ensure projects are delivered on time, within budget, and aligned to customer expectations Champion Communication & Accountability * Deliver clear, concise, and proactive communication to customers, leadership, technical teams, and partners * Facilitate discussions that drive decisions, remove roadblocks, and maintain project momentum * Confidently navigate difficult conversations and appropriately challenge assumptions when project success is at risk * Create and maintain thorough project documentation, status reporting, meeting notes, and risk registers Collaborate Across Teams * Partner closely with sales, engineering, architecture, procurement, and services delivery teams * Coordinate internal and external resources to ensure seamless project execution * Foster alignment among stakeholders while maintaining a high standard of professionalism and customer satisfaction ## Related Videos - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) ## Related Articles - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Should Tech Managers Be Developers First? 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