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# IT Support Engineer (Tier 2) / Systems Administrator

- **Company:** Redd E-Systems LLC
- **Location:** Winder, GA, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Business Software, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Virtual Private Networks (VPN), Windows Servers, MicroStation, Networking Basics, Network Virtualization, Cloud Services, Microsoft SharePoint, TCP/IP, Virtual Local Area Networks, Virtual Machines, Sonicwall, Firewalls (Computer Science), Microsoft InTune, Fortinet, Network Server, Autodesk Autocad, Vmware
- **Published:** November 5, 2026
- **Apply:** https://www.thejobnetwork.com/job/ad934641-70cc-4971-b081-53be7c9e66b1/it-support-engineer-tier-systems-administrator

## About the Role

The technical requirements are below, but the person matters more than the list. We're looking for someone who is:

 * Eager to serve and help out, with clients and with teammates
 * Solutions-oriented: finds the root cause and a way forward instead of a workaround
 * A good teammate who communicates, pitches in, and disagrees professionally
 * Able to help us innovate and make things better, not just keep them running
 * Open to feedback, and willing to give it
 * Able to grow, and interested in doing so
 * Willing to take ownership and responsibility, including for mistakes, * Windows Server administration, Active Directory, and Group Policy
 * Microsoft 365 administration: Exchange Online, SharePoint, Teams, Entra ID
 * Networking fundamentals: TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls
 * Clear written documentation and ticket notes
 * Professional presence on site: calm under pressure, honest when delivering bad news, well put together in a client's office
 * A self-learning habit: a home lab, a cert you're working on, a platform you taught yourself

Preferred

 * MSP experience, especially supporting several clients at once
 * Fortinet, SonicWall, Ubiquiti/UniFi, or Meraki
 * Hyper-V or VMware
 * Azure (virtual machines, virtual networking, or hybrid identity)
 * Intune and conditional access
 * Experience supporting Bentley MicroStation, Autodesk, Trimble, or Pix4D
 * Experience with a PSA/RMM stack (Autotask, Datto RMM) and IT Glue

We don't require a degree or a set number of years of experience. We care about what you've done yourself, how you did it, and what happened., Redd E-Systems delivers enterprise-grade IT solutions to small and medium businesses. We value integrity, high character, and a team-driven approach to solving complex IT challenges for our clients.

## Description

You'll be the engineer our Tier 1 team escalates to and the person our clients see on site when something needs hands on it. You'll own escalated tickets end to end, handle on-site work at client offices, and help with desktop, server, network, and cloud deployments. You'll document what you did clearly enough that the next person can pick it up., * Work escalated tickets from Tier 1: Windows Server, Active Directory, Group Policy, Microsoft 365, and networking

 * Visit client sites to install, troubleshoot, or replace workstations, servers, switches, firewalls, and wireless
 * Help plan and carry out deployments and migrations (new servers, M365 moves, firewall replacements, Intune rollouts)
 * Support specialized line-of-business software on client workstations (engineering and design tools for some clients)
 * Write clear ticket notes and update documentation in IT Glue as you go
 * Explain what happened and what you did to clients in plain language, in person and in writing, * This role includes regular travel to client sites in a company vehicle. A valid driver's license and a driving record that meets our auto insurance requirements are required.
 * Ability to lift and carry up to 50 lbs on your own and assist with team lifts of heavier equipment such as servers and UPS batteries.
 * Offers are contingent on a background check and driving record review, completed after a conditional offer and in line with applicable law.

Why RES

 * A focused role on a growing team, where your work is seen and matters
 * Real variety: servers, networks, cloud, and specialized client software, across multiple environments
 * Clients who stay with us and refer others
 * Room to grow into senior engineering or project work as we do