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# Technical Support Engineer, Commercial Charging

- **Company:** Tesla, Inc.
- **Location:** Austin, TX, United States
- **Contract:** Permanent contract
- **Skills:** Bash Shell, Bug Tracking Systems, Desktop Computing, Linux, Issue Tracking Systems, Information Technology
- **Published:** November 5, 2026
- **Apply:** https://www.careerbuilder.com/job-details/technical-support-engineer-commercial-charging-austin-tx--d871826f-efed-45f9-ac98-6320d8ecebcc

## About the Role

Technical Support, Technical Support, Product Positioning, Identify Issues, On Site Support, Customer Experience, Team Lead/Manager, Problem Solving Skills, SSH (Secure Shell), Linux Operating System, * Bachelor s Degree in a technical or science field, or Electrical engineering, Physics, Computer Science, or equivalent experience

 * Understanding of basic electrical theory and experience with emphasis on AC/DC power systems or other electronic systems, devices or components
 * Experience with CRM systems, mobile case/ticketing systems, and bug-tracking systems
 * Flexible availability to work any shift (Day, Weekends, Holidays, etc.)
 * Proven track record of adapting in a fast-paced, detail-oriented environment
 * Excellent judgement in solving critical problems, ability to independently make decisions with limited direction
 * Ability to prioritize workflows effectively according to multiple criteria

## Description

The Technical Support Tier 2 team utilizes critical thinking and acquired product knowledge to provide a world class level of support for Tesla Commercial Charging products. The position is available in the following locations: San Jose or Fremont, CA, Austin, TX, Buffalo, NY, and Henderson, NV.

 * Retrieve and review remote system logs with proprietary tools to remotely troubleshoot complex hardware and operational issues with power conversion systems, computers, cabinets and more
 * Provide technical expertise and guidance to our commercial Field Service Technicians
 * Respond to alerts in a highly time sensitive manner to maximize customer experience
 * Manage group and personal queues of service tickets pending action
 * Collaborate with global technical teams to find solutions for inquiries and to ensure proper handoff
 * Utilize Linux to establish SSH connections with proprietary systems around the world
 * Contribute feedback for improvements in Tesla's service and monitoring platforms