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# Technology Support Specialist - Level I- 2026-27 SY

- **Company:** Beaumont Independent School District
- **Location:** Beaumont, TX, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, Software Applications, Chrome OS, Data Integrity, Computer Equipment, Laptops
- **Published:** November 5, 2026
- **Apply:** https://www.careerbuilder.com/job-details/technology-support-specialist-level-i-2026-27-sy-beaumont-tx--1c12517d-9d34-46f0-9e9b-0b2bdeaf1efd

## About the Role

Technical Support, Technical Support, Help Desk, Problem Solving Skills, Computer Certifications, Customer Support/Service, Computer Hardware, Computer Software, High Tech Industry, Time Management, Education/Certification:

 * High-school diploma or equivalency (GED) is required
 * Associate degree or high-level certification in computer related field preferred
 * Work experience in related field accepted

Special Knowledge/Skills:

 * Great Customer Service skills
 * Knowledge of computer hardware and software applications
 * Experience with Windows and Chrome OS
 * Ability to assist employees with varying degrees of technical capabilities

Experience:

 * One to three years in computer-related field preferred
 * One to three years in customer service preferred, * Ability to sit or stand for extended periods
 * Reaching above shoulder, use of fingers, repetitive hand motions
 * Prolonged use of computer
 * Moderate lifting and carrying; up to 50 pounds

## Description

Routine Activities

 * Receive calls from the Helpdesk line in a timely manner.
 * Remotely resolve computer related issues.
 * Route Helpdesk calls to the appropriate department as needed.
 * Conduct in-house repairs and install software as needed.
 * Give technical assistance and in-service training as needed.
 * Create support tickets and route to the appropriate Level II Technology Support Specialist.
 * Escalate widespread issues to Level III Support Specialist or Supervisor.
 * Perform duties in a professional, ethical, and responsible manner.
 * Conduct oneself in a professional and ethical manner in accordance with generally accepted community standards.
 * Perform other duties as assigned.
 * Ensure data integrity and confidentiality.

Professional Growth and Development

 * Participate in staff development activities to improve job-related skills.
 * Demonstrate interest and initiative in professional improvement.

Supervisory Responsibilities

 * None

EQUIPMENT USED:

 * Windows desktops/ laptops, iOS/Android devices, and Chromebooks
 * IP Based telephony equipment
 * Various third-party computer and network products and software