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# Senior Systems Engineer, BizTech

- **Company:** Airbnb
- **Location:** San Francisco, CA, United States (Remote available)
- **Experience:** Expert
- **Salary:** $164,000.0 - $193,000.0
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Agile Methodology, Artificial Intelligence, Systems Engineering, Asana, JIRA, Cloud Computing, Cloud Engineering, Cyber Security, System Configuration, Data Centers, Data Integrity, Data Mining, Document Management Systems, Identity and Access Management, JSON, Lightweight Directory Access Protocols (LDAP), Machine Learning, Scrum Methodology, Test Execution Engine, Workflow Management Systems, Scripting, Okta, Postman, Test Scripts, Technical Debt, Agentic-AI, Slack, Atlassian Tools, Figma, Tools for Reporting, Interactive Whiteboards, Restful APIs, Marketplace, Custom Reports, Airtable
- **Published:** November 5, 2026
- **Apply:** https://www.careerbuilder.com/job-details/senior-systems-engineer-biztech-san-francisco-ca--0cf8678b-fa02-4e74-847a-fd7ea3480406

## About the Role

Systems Engineering, Work From Home, Product Shipments, Machine Tool, Ecosystems, Artificial Intelligence (AI), Systems Engineering, Automation, Technical Leadership, Continuous Improvement, * 7+ years of hands-on Atlassian administration experience, including Jira Software, Jira Service Management (across JiraCloud & JiraDC) in enterprise environments with large user populations

 * Deep expertise in Jira workflow design, including post functions, validators, conditions, and custom properties; strong command of JQL for filters, subscriptions, dashboards, and board configuration
 * Proven experience leading Jira migrations (Data Center to Cloud), including project configuration migration, macro compatibility, and data integrity validation
 * Experience configuring and administering Jira Cloud native tooling for capacity planning and portfolio reporting
 * Proficiency with Atlassian Marketplace plugins including JavaScripting
 * Hands-on experience with Jira REST API using tools like Postman (GET/PUT/POST) for data extraction, integration, and custom reporting workflows
 * Experience integrating Atlassian tools with identity providers via LDAP & Okta; familiarity with user lifecycle management, license governance, and security hardening practices
 * Working knowledge of Atlassian Rovo and AI/ML capabilities within the Atlassian ecosystem; ability to configure Rovo agents with careful consideration for AI ethics, value alignment, and contextual appropriateness
 * Experience configuring Jira Automation rules (native and scripting-based); working knowledge of JavaScripting and JSON for custom automation
 * Strong background in Jira Service Management including SLA configuration, JSM Forms, custom queues, and approval workflows
 * Experience leading UAT for complex migrations and platform changes; proficiency in developing and executing test plans, test scripts, and defect documentation
 * Familiarity with SAFe Agile (SAFe Agilist and/or SAFe Scrum Master certification a plus); experience as Scrum Master or Product Owner for technical workstreams
 * Strong analytical and communication skills with a demonstrated ability to translate complex technical concepts for both technical and non-technical stakeholders
 * Experience working in a remote-first, high-growth environment; ability to independently manage multiple priorities and keep stakeholders informed
 * Familiarity with complementary enterprise tools such as Slack, Asana, Figma, Airtable, and Miro is an advantage

## Description

* Serve as the primary SME and hands-on administrator for JiraCloud Software, JiraCloud Service Management (JSM), and associated Atlassian tooling; own configuration standards, governance, and technical debt reduction across the environment
 * Architect and implement scalable Jira configurations including custom workflows, issue type hierarchies, permission schemes, notification schemes, screens, and field configurations aligned with Atlassian best practices
 * Lead and execute Jira migrations - including Data Center to Cloud - coordinating with cross-functional stakeholders to deliver seamless cutover experiences
 * Design and configure Jira Service Management projects including SLAs, custom queues, JSM Forms, approval workflows, and security schemes to support internal service delivery teams
 * Build and maintain advanced analytics, dashboards, and reporting solutions using native tooling for Jira Cloud as a first line of options; Airbnb has elected to avoid Atlassian Marketplace products for information security, privacy & legal prerogatives. Airbnb is building custom Forge applications that will require your ongoing maintenance and partnership with supporting systems engineering teams.
 * Configure and administer Atlassian access management, user lifecycle management, license tier optimization, and security posture improvements
 * Evaluate if Atlassian Marketplace plugins architecture evolves to a point where Airbnb could consider adopting plugins where business needs dictate, and where security, legal, and privacy requirements are satisfied.
 * Act as a strategic partner to business stakeholders by leading requirements-gathering sessions, translating business needs into technical designs, and proactively identifying opportunities for automation and process improvement
 * Configure and expand Atlassian Rovo AI agents and automation rules; evaluate emerging AI/ML capabilities within the Atlassian ecosystem and champion responsible, contextually appropriate AI adoption aligned with Airbnb''s mission
 * Write and maintain custom automation rules using Jira''s native Automation engine and JavaScript; leverage Jira REST API for integrations, data imports, and custom reporting
 * Lead User Acceptance Testing (UAT) efforts for platform changes and migrations; develop and maintain test plans, test scripts, and defect tracking documentation
 * Facilitate Agile ceremonies (sprint planning, retrospectives, standups) as needed; operate as Scrum Master or Product Owner for platform-focused workstreams
 * Document system configurations, runbooks, and knowledge base articles to support operational continuity and enable self-service across the organization
 * Participate in on-call rotation and provide escalation support for critical Atlassian platform issues