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# Automation Support Engineer, Port & Terminal Equipment

- **Company:** Kalmar, Inc.
- **Location:** Paramount, CA, United States
- **Experience:** Experienced
- **Salary:** $100,000.0 - $120,000.0
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), Microsoft Windows, Data Analysis, JIRA, C Sharp (Programming Language), C++ (Programming Language), Computer Programming, Databases, Customer Data Management, Software Debugging, Linux, Global Positioning Systems (GPS), Python (Programming Language), Microsoft SQL Server, Radio-Frequency Identification, Salesforce.Com, Product Software Implementation Methods, Web Applications, Wi-Fi Technology, Cloud Platform System, Computer Network Technologies, Information Technology, Vmware
- **Published:** June 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=214ab7488e2e335f

## About the Role

Do you have experience in Windows?, * Qualifications: BS or MS degree in Computer Science, Industrial Engineering, Electrical Engineering, or a related technical discipline.

 * Experience: Minimum of 2+ years related technical development and/or customer service experience, ideally with mission-critical, industrial enterprise solutions. Industry experience in Marine Container Terminals or Distribution Centers is highly desirable.
 * Technical Expertise: Working experience with Linux, Windows, and Database Management Systems (SQL Server). Familiarity with programming (C#, C++, Python, or Java) as well as GPS, PLC, WiFi, RFID, RTLS, sensors, and control systems.
 * Analytical Skills: Demonstrated data-analysis, troubleshooting, and problem-solving skills with proven knowledge of networking technologies and web-based enterprise solutions.
 * Competencies: Strong customer service, writing, and oral communication skills. You are results-oriented, flexible under tight deadlines, and capable of working well under pressure both independently and in a team.
 * Safety & Availability: Strong awareness and adherence to safety protocols. Must be willing to participate in a 24x7 on-call rotation and available for local business travel (<25%).

## Description

Kalmar Automation Solutions is looking for an Automation Support Engineer, Port & Terminal Equipment to join our team supporting customers located at Pier 400 in San Pedro, CA. In this critical technical support role, you will investigate and resolve customer-reported issues, directly impacting the operational performance of our automated systems., * Technical Support & Case Management: Provide responsiveness and technical support to customer-reported issues, maintaining a queue of open cases and documenting actions in Kalmar's CRM (Salesforce) and Jira.

 * Root Cause Analysis & Troubleshooting: Replicate and validate hardware and software anomalies, debug issues, and perform root cause analysis (RCA) to bring systems back to an operational state.
 * System Implementation & Upgrades: Engage regularly with customers and proactively participate remotely (and occasionally on-site) in software implementations, upgrades, and system optimizations.
 * Cross-Functional Collaboration: Work directly with Kalmar Engineering, Professional Services, and Product Management to address issues, suggest product enhancements, and coordinate "hot fixes".
 * Environment Management: Assist with internal back-end customer systems, including the management and upkeep of customer data and test environments through VMware/VM Cloud environments.
 * Continuous Support & Escalation: Participate in a 24x7 on-call support rotation, serving as the regional point of escalation for critical P1 issues during after-hours and weekends.


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