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# HP LaserJet - Technical Support Representative

- **Company:** HP Inc
- **Location:** Russell Island, MI, United States
- **Experience:** Experienced
- **Salary:** $49,920.0 - $66,560.0
- **Contract:** Permanent contract
- **Skills:** Desktop Computing, Hardware Debugging
- **Published:** November 5, 2026
- **Apply:** https://www.careerbuilder.com/job-details/hp-laserjet-technical-support-representative-algonac-mi--a20a2097-b22b-44c1-8c10-3d682f649019

## About the Role

Technical Support, Hewlett-Packard Product Family, Technical Support, Hewlett-Packard Product Family, Desktop PC, Printers, Problem Solving Skills, Customer Support/Service, On Site Support, Hardware Repair, Education and Experience Required: Minimum Vocational/Diploma/ Associate Degree (technical field) equivalent with 3-5 years of working experience in related fields, or Degree holder with no or less than 2 years relevant working experience.

Knowledge and Skills:

 * Knowledge & experience supporting HP LaserJet, DesignJet & PC products
 * Thorough knowledge of organization and policies.
 * Comprehensive business, technical, or functional knowledge, as well as basic project management skills and communication and analytical problem-solving skills.
 * Ability to build and maintain ongoing relationships with customers, peers and support partners.
 * Ability to perform while under high-pressure situations.
 * 50% travel required

## Description

HP is seeking a LaserJet Field Support Technician with existing field technical support knowledge/skills of HP LaserJet and DesignJet Printers to complete a variety of assignments & tasks supporting customers throughout Eastern Michigan. Experienced understanding of the general & technical aspects of supporting customers servicing HP Printers and DesignJets. Experience repairing PCs (laptops and desktops) is a plus. Works on assignments that are routine to complex in nature and require technical problem resolution and independent judgment. Allocates own time efficiently. Receives general instructions on all work., * Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.

 * Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures.
 * Provide software service, post- sales or service delivery support for local accounts on standard systems.
 * Respond to service, product, technical, and Customer- relations questions .