> Markdown version of [/jobs/ext/4581058-desktop-support-specialist](https://www.wearedevelopers.com/jobs/ext/4581058-desktop-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Desktop Support Specialist

- **Company:** TEKSYSTEMS INC.
- **Location:** Mount Prospect, IL, United States
- **Experience:** Experienced
- **Salary:** $45,760.0 - $49,920.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Active Directory, Business Software, Computer Networks, Desktop Environments, Issue Tracking Systems, Laptops, Zendesk
- **Published:** November 5, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/il/mount-prospect/6db3274f-5760-4f5f-814c-e9799631e12d

## About the Role

Empathy
Operations
Leadership
Microsoft 365
Problem Solving
Desktop Support
Customer Service
Active Directory
Technical Issues
Sales Prospecting
Critical Thinking
Help Desk Support
Microsoft Windows
Business Valuation
Willingness To Learn
IT Service Management
Organizational Skills
Software Installation
Full Stack Development
Technical Documentation
Business Transformation
Troubleshooting (Problem Solving)

2 to 3 years, * 2-3 years of desktop support, help desk, or IT support experience.

 * Experience supporting Windows operating systems in a corporate environment.
 * Strong troubleshooting skills across hardware, software, and end-user computing issues.
 * Experience working with ticketing systems and documenting technical resolutions.
 * Excellent verbal and written communication skills.
 * Ability to explain technical concepts to non-technical users in a clear and patient manner.
 * Strong organizational skills and attention to detail.
 * Ability to work independently while managing multiple support requests., * Experience supporting users across multiple office locations.
 * Basic understanding of networking concepts and connectivity troubleshooting.
 * Exposure to Active Directory, Microsoft 365, and enterprise desktop environments.
 * Experience with Freshdesk or similar ITSM/ticketing platforms., * Strong customer service mindset and professional demeanor.
 * Patient and empathetic when supporting users with varying levels of technical knowledge.
 * Self-motivated with a desire to learn and grow within IT.
 * Excellent problem-solving and critical-thinking abilities.
 * Dependable team player with a strong sense of ownership and accountability.

Environment

 * Primarily Windows-based environment.
 * Diverse user population ranging from highly technical staff to long-tenured employees with limited technical experience.
 * Opportunity to develop technical skills while gaining exposure to a broad range of desktop support technologies and business operations., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

We are seeking a customer-focused Desktop Support Technician to join our IT team. This role is ideal for someone with 2-3 years of experience supporting end users in a Windows-based environment who enjoys troubleshooting technical issues and delivering exceptional customer service. The Desktop Support Technician will serve as the first point of contact for employees, providing Tier 1 support for hardware, software, and basic network-related issues while ensuring a positive user experience., * Provide first-level desktop support for Windows-based hardware, software, and peripheral issues.

 * Respond to and resolve end-user technical requests in a timely and professional manner.
 * Troubleshoot and support desktops, laptops, printers, mobile devices, and common business applications.
 * Diagnose technical issues independently and escalate complex problems to senior IT staff when appropriate.
 * Document incidents, troubleshooting steps, and resolutions within the Freshdesk ticketing system.
 * Support users across multiple locations, including occasional travel for onsite technical assistance.
 * Perform workstation setup, deployment, and basic hardware replacements as needed.
 * Assist with account support, password resets, software installations, and general desktop administration tasks.
 * Maintain accurate technical documentation and contribute to knowledge-sharing initiatives.
 * Deliver high-quality customer service while supporting users with varying levels of technical proficiency.