> Markdown version of [/jobs/ext/4581186-cross-functional-it-support-manager](https://www.wearedevelopers.com/jobs/ext/4581186-cross-functional-it-support-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Cross Functional IT Support Manager

- **Company:** University of North Texas
- **Location:** Denton, TX, United States
- **Salary:** $73,396
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Configuration Management, Distributed Systems, Windows PowerShell, Software Licensing Audit, Microsoft InTune, Computer Equipment, Network Server, Servicenow
- **Published:** November 5, 2026
- **Apply:** https://www.dice.com/job-detail/c68d412b-1991-49c3-a1e5-38b235e18ba5

## About the Role

Bachelor's degree in related field and five years of related computing work experience; or any equivalent combination of education, training and experience.

Knowledge, Skills and Abilities

Considerable knowledge of principles of computing and/or communications networks, and characteristics of computing hardware and software used in distributed environments. Ability to supervise and train subordinates. Ability to operate computer keyboards and to install computer hardware. Ability to assimilate, retain and utilize technical and applications oriented information., Prior experience managing a staff of full-time and part-time IT employees. Prior experience managing a helpdesk, routing tickets, managing staff workloads. Prior experience managing windows application servers with an emphasis on security. Extensive knowledge of Active Directory management. Knowledge of PowerShell scripting. Experience using Microsoft Intune and Microsoft Configuration Manager.

## Description

Works as a flexible member of the AIT Managers Team to manage IT support operations. Provides advanced-level technical support to AITS customers. Manages and assists with upgrades, installations, and maintenance of servers, desktops, and software as needed. Utilizes the ServiceNow tracking system for all work documentation. Supervises full-time staff and student workers. Serves as a backup with on-call duties as a member of the AIT Managers group. Provides assistance with the administration of NextGen eForms and Cayuse. Works with our departments on software compliance reports., * Manage Tier I Helpdesk employees

 * Oversight for proper work documentation in Incident Management System
 * Oversight for Knowledgebase Maintenance
 * Plan and Coordinate Infrastructure Change Management
 * Team Mentoring
 * Liaison with Department Heads for Continual Improvement Feedback
 * Assist with training Helpdesk personnel
 * Research and quote new technology solutions for customer departments
 * Complete special projects as assigned
 * OnCall
 * Oversee the movement of computer equipment

Physical Requirements

Communicating with others to exchange information.
Lifting and Moving objects up to 50 pounds.
Moving about to accomplish tasks or moving from one worksite to another.
Operating motor vehicles or heavy equipment.Repeating motions that may include the wrists, hands and/or fingers.
Sedentary work that primarily involves sitting/standing.