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# Level 1 IT Technician (Help Desk)

- **Company:** THE VIVA PARTNERSHIP, INC.
- **Location:** Carlsbad, NM, United States
- **Experience:** Starter
- **Salary:** $41,600 - $52,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Wi-Fi Technology
- **Published:** November 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=39e6b5b9b775f5c9

## About the Role

1-2+ years of help desk, desktop support, or field technician experience
Hands-on experience with Windows and Chromebook devices
Basic understanding of networking and Wi-Fi connectivity
Strong customer service and patience with non-technical users
Valid driver's license and reliable transportation

Preferred qualifications
Experience supporting schools or educational technology
Device imaging and deployment experience
CompTIA A+

## Description

The Level 1 Technician is the first point of help for students, teachers, and staff. They keep laptops, Chromebooks, and classroom technology running so teaching is not interrupted., Provide friendly, fast support to students, teachers, and staff
Troubleshoot and fix laptops, Chromebooks, desktops, printers, projectors, and interactive displays
Resolve help desk tickets and log all work in the district's ticketing system
Set up new hardware and install software for staff and students
Support classroom technology and instructional software
Handle password resets, account issues, and basic Wi-Fi problems
Escalate complex issues to the Lead or Senior Technicians
Travel between campuses as assigned