> Markdown version of [/jobs/ext/4581590-support-analyst](https://www.wearedevelopers.com/jobs/ext/4581590-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Support Analyst

- **Company:** Körber AG
- **Location:** Pittsburgh, PA, United States
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), Business Systems, Linux, Microsoft SQL Server, Windows Servers, Oracle (Applications), SQL Stored Procedures, PL-SQL, SQL Databases, Warehouse Management Systems, Information Technology, Hardware Infrastructure, Software Performance
- **Published:** November 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1021cd85d31c6435

## About the Role

* You have a bachelor's degree in Computer Science or an equivalent degree
 * Proficiency in PL/SQL and Java, with intermediate to advanced experience in Oracle and SQL Server databases, SQL queries, and stored procedures
 * Working knowledge of Linux and Windows Server platforms, server hardware, RF equipment, and printers
 * Experience resolving business-critical customer issues, researching software-related problems, and developing effective solutions
 * Hands-on experience recommending and implementing technical solutions, including appropriate testing and deployment practices
 * Knowledge of Warehouse Management Systems (WMS), operational best practices, and applicable data privacy laws and practices
 * Strong written, verbal, and interpersonal communication skills, with the ability to work effectively with technical and non-technical stakeholders
 * Ability to prioritize and execute tasks in high-pressure environments, work independently and collaboratively, and adapt to new technologies

Eligible applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas for this position., Applicants must be legally authorized to work for ANY employer in the U.S., this position is not eligible for Visa Sponsorship.

## Description

* You will analyze and troubleshoot business systems, software, and processes to identify root causes of issues
 * Collaborate with developers, engineers, and cross-functional teams to diagnose problems and implement effective solutions
 * Define and support issue resolution efforts, including scoping, estimating, scheduling, and implementation
 * Gather, analyze, and fulfill requirements from internal teams and external customers
 * Serve as a liaison between customers and technical teams to investigate and resolve system issues
 * Perform system maintenance and improvements, including upgrades, installations, configurations, and desktop-level fixes
 * Test, monitor, and validate software performance and fixes to ensure issues are fully resolved and opportunities for improvement are identified
 * Track support trends, maintain documentation, follow escalation procedures, and provide on-call/off-hours support as needed