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# Junior Exchange Support Engineer

- **Company:** HCL America Inc.
- **Location:** Morrisville, NC, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Domainkeys Identified Mail, Domain-Based Message Authentication Reporting and Conformance (DMARC), Domain Name System (DNS), Email Filtering, Microsoft Exchange Server, Simple Mail Transfer Protocols, Windows PowerShell, Transport Layer Security, Software Troubleshooting
- **Published:** November 5, 2026
- **Apply:** https://www.thejobnetwork.com/job/02d81628-d4c8-43c7-8c6e-0d24406ca956/junior-exchange-support-engineer

## About the Role

* Experience: 1-3 years of direct experience administering and supporting Microsoft Exchange Server and Exchange Online.
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 * Technical Skills: Solid grasp of Active Directory, DNS, SMTP routing, and Microsoft 365 tenant management.
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 * PowerShell: Basic familiarity with running and modifying basic PowerShell cmdlets for Exchange (e.g., Get-Mailbox, Set-Mailbox, Get-MessageTrace).
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 * Soft Skills: Strong analytical problem-solving capabilities, a focus on customer service, and solid written and verbal communication.
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## Description

We are seeking a highly motivated and detail-oriented Exchange Support Engineer to design, maintain, and support our enterprise messaging environment. The ideal candidate will possess a working foundational knowledge of Microsoft Exchange Server (hybrid/on-premises) and Exchange Online. Teams experience a plus. You will be responsible for resolving technical incidents, ensuring optimal mail flow, managing user access, and using PowerShell to automate administrative tasks at scale. Proficiency maintaining documentation., * Administer and manage the organization's Microsoft 365 Exchange Online (EXO) and OnPrem Exchange environment, including mailboxes, distribution lists, resource mailboxes, and shared mailboxes.
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 * Assist in managing Exchange environments in hybrid configurations.
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 * Troubleshoot mail flow/email delivery issues and Non-Delivery Receipts (NDRs) involving SMTP connectors, SPF/DKIM/DMARC policies, and anti-spam/antimalware.
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 * Familiarity with Public SSL Certs and their use in Mail Flow and Hybrid Config
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 * Utilize Exchange PowerShell to run basic commands for mailbox settings, permission changes, etc. and to execute scripts for bulk operations.
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 2. Incident Management & Support

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 * Provide Tier 2/Tier 3 support for escalated end-user messaging issues (e.g., Outlook connectivity, calendar sharing, and mobile device synchronization).
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 * Troubleshoot complex technical issues and proactively monitor system health to prevent service outages.
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 * Collaborate with Microsoft Premier Support to resolve highly complex, escalated Exchange incidents.
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