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# Technical Support Representative

- **Company:** Lever, Inc.
- **Location:** United States (Remote available)
- **Salary:** $31,304 - $49,192
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Application Integration Architecture, Data Governance, Issue Tracking Systems, Software Engineering, Generative AI, Multiplatform, Human in the Loop
- **Published:** November 5, 2026
- **Apply:** https://jobs.lever.co/entrata/6f285ba2-ee23-4bc6-898c-e7f83df34bc4/apply

## About the Role

* Strong technical, analytical, and problem-solving skills in a complex, multi-platform environment.
 * Excellent written and verbal communication skills with the ability to document issues effectively.
 * Ability to adapt quickly to changing priorities and customer needs.
 * Strong attention to detail and commitment to providing an exceptional customer experience., * Associate's degree or equivalent work experience.
 * Minimum of 1+ years of experience in a technical support role, preferably supporting B2B enterprise-level customers.
 * Experience with property management software or related industry experience is a plus.
 * Familiarity with knowledge base systems and documentation best practices is preferred.

AI & Operational Fluency

 * AI Integration: Utilize company-approved GenAI tools to accelerate high-value deliverables.
 * Strategic Oversight: Exercise critical judgment as the "Human-in-the-Loop," by auditing AI outputs for factual accuracy, brand alignment, and the removal of hallucinations.
 * Data Governance: Ensures no proprietary or Personally Identifiable Information (PII) data is exposed to unauthorized models.
 * Prompt Competency: Demonstrates the ability to craft clear, context-rich prompts to achieve consistent, high-quality results across various business domains.

## Description

The Technical Support Engineer provides frontline technical assistance to customers utilizing a suite of property management solutions. This role involves troubleshooting, diagnosing, and resolving software-related issues while maintaining a high level of professionalism and customer service. The Technical Support Engineer collaborates with internal teams to escalate and resolve complex technical challenges, ensuring timely and effective solutions.

*For this role, we are considering candidates located in Arizona, Utah, Wyoming, Idaho, Texas, North Carolina, or Florida.

This is a full-time position requiring availability Monday through Friday, from 9:00 AM to 6:00 PM MT

Responsibilities

 * Provide technical support and troubleshooting via telephone, ticketing systems, and chat.
 * Develop subject matter expertise in core technologies and at least one other specialized technology area.
 * Maintain ownership of assigned incidents from initial report through resolution, ensuring clear communication throughout the process.
 * Educate customers on software functionalities, best practices, and product updates.
 * Document and report software issues, design concerns, and reliability challenges to appropriate internal teams.
 * Participate in team meetings and contribute to continuous improvement initiatives.
 * Assist with special projects and other duties as assigned., * Analyze and troubleshoot technical issues related to software functionality and system performance.
 * Communicate effectively with customers, ensuring clarity and professionalism in all interactions.
 * Maintain accurate and detailed records of customer interactions and troubleshooting steps.
 * Adhere to established support protocols, ensuring timely issue resolution.
 * Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently.
 * Maintain professional interaction with internal and external stakeholders.
 * Ability to work in a fast-paced and high-stress environment.