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# Sr. Software Engineer - AI Agent and LLM Applications

- **Company:** Super Micro Computer, Inc.
- **Location:** San Jose, CA, United States
- **Experience:** Expert
- **Salary:** $160,000.0 - $200,000.0
- **Contract:** Permanent contract
- **Skills:** LangGraph Framework, Application Programming Interfaces (APIs), Artificial Intelligence, Databases, Monitoring of Systems, Python (Programming Language), Software Deployment, Systems Integration, Data Logging, Retrieval-Augmented Generation, Large Language Models, Multi-Agent Systems, Agentic-AI, CrewAI, AutoGen, Ollama, OpenClaw (Open-source Robotic Gripper), Virtual Agents, Invoking Functions, Api Design, Observability for Autonomous Agents, Network Server
- **Published:** November 5, 2026
- **Apply:** https://jobs.supermicro.com/talentcommunity/apply/1430200900/?locale=en_US

## About the Role

* Experience in LLM applications or AI Agent development (2+ years of experience is preferred)
 * Hands-on experience building Tool-using Agents or Multi-Agent systems
 * Familiarity with Function Calling / Tool Use and agent orchestration
 * Experience implementing RAG (vector databases, embeddings, retrieval tuning)
 * Strong Python skills with API design and system integration experience
 * Experience with at least one major LLM API and local model deployment solutions
 * Ability to communicate effectively with cross-functional teams (Automation, Domain SMEs)
 * Experience integrating with ITSM, technical support, operations, or monitoring systems is a plus
 * Hands-on experience with frameworks such as OpenClaw, LangGraph, CrewAI, or AutoGen is a plus
 * Experience with agent observability, cost control, or production deployment is a plus
 * Experience implementing human-in-the-loop or escalation mechanisms is a plus
*

## Description

We are building an AI Agent-powered platform to handle customer issues related to AI Servers and Racks. The system will interact with customers via chatbot, analyze issue tickets, and generate troubleshooting steps for the on-site service team. This role focuses on the design, implementation, and system integration of the Agent platform., * Design and implement Multi-Agent or Tool-using Agent systems (using OpenClaw or other agent frameworks)

 * Define, develop, and maintain Tools / Function Calling interfaces that agents can invoke
 * Integrate with external systems (ticket systems, databases, monitoring data, automation workflows, etc.)
 * Build and optimize the RAG pipeline and integrate the existing Knowledge Base
 * Support hybrid deployment and switching between cloud models (e.g., Grok) and local models (e.g., Ollama)
 * Implement agent execution flows, error handling, human-in-the-loop, and escalation mechanisms
 * Collaborate with the Automation team to ensure stable Tool interfaces and proper access control
 * Establish basic logging, tracing, and observability