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# Desktop Technician (local to TN)

- **Company:** Delta Specialty Hospital
- **Location:** Memphis, TN, United States
- **Contract:** Contract
- **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Apple Mac Systems, Issue Tracking Systems, Jabber, Microsoft Office, Network Connections, Smart Devices, Software Engineering, Windows Desktop, Diagnostic Tools, Software Troubleshooting, Peripherals, Computer Equipment, Information Technology, Extreme Programming, Network Server, Windows Client
- **Published:** November 5, 2026
- **Apply:** https://www.dice.com/job-detail/2b0161a4-1168-4342-aeb7-acba0b5a60c5

## About the Role

* Education: Bachelor's degree (or equivalent) in Computer Science or a related field^.
 * Certifications: CompTIA A+, Microsoft Certified Professional (MCP), or higher^.
 * Experience: Minimum of 18 months in IT (ideally 2-3 years in Windows desktop support)^.

< data-path-to-node="10">Technical Skills

 * Systems & Admin: Windows 7-10, Active Directory, GPO utilization, and Active Directory PC/laptop management^.
 * Tools & Software: MS Office 365, Helpdesk ticketing systems, Enterprise anti-virus solutions, and Enterprise encryption solutions^.
 * Mobile & Peripherals: Mobile Device Management (MDM) for iOS and Android devices, plus PC hardware/printer troubleshooting^.

< data-path-to-node="12">Soft Skills & Additional Requirements

 * Strong analytical, troubleshooting, multi-tasking, and problem-solving skills to consistently meet SLAs^.
 * Excellent internal customer service and communication abilities^.
 * Adaptability in a fast-changing work environment and willingness to work off-hours/weekends for projects or emergency support^.
*

## Description

* User & Ticket Support: Serves as first/second level contact for customer issues, maintains timely updates in the ticketing system, and communicates issue statuses effectively^.
 * OS & Software Troubleshooting: Installs, upgrades, supports, and troubleshoots Windows (XP, 7, 8.1, 10), basic Mac OS, MS Office (2010 / 365), Cisco Jabber, and other authorized applications^.
 * Hardware & Maintenance: Performs preventative maintenance and remedial repairs on desktops, laptops, printers, and authorized peripheral equipment^.
 * Network & AV Support: Uses diagnostic tools for network connectivity and workstation hardware/software issues; collaborates with third-party vendors to remediate complex Audio/Visual (AV) issues^.
 * Broad IT Scope: Applies basic working knowledge across Networks, Servers, AV, Smart Devices, and Telecoms^.