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# Deskside Support

- **Company:** Wissen Infotech
- **Location:** Glenview, IL, United States
- **Contract:** Contract
- **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Software Applications, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Network Connections, TCP/IP, Computer Equipment, Network Support, Laptops, Servicenow
- **Published:** November 5, 2026
- **Apply:** https://www.dice.com/job-detail/a3f41286-e4f7-4cfa-9afc-1941f376ee4b

## About the Role

* Hands-on experience in deskside support, desktop support, or IT field support.
 * Strong knowledge of desktop operating systems, computer hardware, software installation, and configuration.
 * Experience troubleshooting desktops, laptops, printers, scanners, and peripheral devices.
 * Basic understanding of networking concepts, TCP/IP, DNS, DHCP, and network connectivity.
 * Strong problem-solving, analytical, and diagnostic skills.
 * Excellent verbal and written communication skills.
 * A patient, professional, and customer-oriented approach.
 * Ability to work independently, prioritize tasks, and manage multiple support requests.

Preferred Experience

 * Experience working in enterprise IT support environments.
 * Familiarity with IT service management tools such as ServiceNow or similar ticketing systems.
 * Knowledge of Microsoft 365, Active Directory, and endpoint management tools.
 * Experience supporting warehouse, distribution center, or field-based IT environments, if applicable.

## Description

We are looking for a skilled Deskside Support Technician to provide technical support, troubleshooting, and maintenance for end-user computing environments. The ideal candidate will have hands-on experience supporting desktop systems, laptops, printers, network connectivity, and peripheral devices while delivering excellent customer service., * Troubleshooting: Investigate, troubleshoot, and resolve technical issues related to desktop applications, operating systems, network connectivity, hardware, and peripheral devices.

 * Installation and Configuration: Install, configure, upgrade, and maintain desktop computers, laptops, software, and related hardware.
 * Hardware and Peripheral Support: Diagnose and resolve issues involving end-user systems, printers, scanners, and other peripheral devices.
 * Network Support: Troubleshoot basic network connectivity issues and assist users with access to network resources.
 * Security and Virus Protection: Identify potential malware and virus-related issues and follow established security procedures for detection, removal, and prevention.
 * End-User Support: Provide hands-on technical assistance to employees in person, by phone, or through email and support ticketing systems.
 * Incident and Request Management: Log, track, prioritize, and resolve service requests and incidents in accordance with established IT support procedures.
 * Customer Service: Deliver professional, timely, and customer-focused technical support while maintaining positive relationships with end users.
 * Documentation: Maintain accurate records of incidents, troubleshooting steps, resolutions, and hardware/software changes.