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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Support Engineer - Oracle Health - **Company:** Oracle - **Location:** Lansing, MI, United States - **Experience:** Expert - **Salary:** $52,200.0 - $132,400.0 - **Contract:** Permanent contract - **Skills:** Cerner, Artificial Intelligence, Health Informatics, Databases, System Configuration, Standard Sql, Software Engineering, Systems Integration, Diagnostic Tools, Enterprise Software Applications, Electronic Medical Records - **Published:** November 5, 2026 - **Apply:** https://www.techcareers.com/job.asp?id=3496679970&tx=HT7064TYZ&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54 ## About the Role The ideal candidate will have 3+ years of experience working with Cerner Millennium, preferably supporting Pharmacy, Radiology, EDM, or CAMM solutions. We are looking for a technically proficient, customer-focused problem solver who can independently investigate issues, collaborate across teams, and contribute to continuous improvements in support processes and customer experience., * 3+ years of experience supporting healthcare IT applications, enterprise software, or electronic health record (EHR) systems. * Hands-on experience with Cerner Millennium applications, preferably in a technical support, application analyst, or implementation capacity. * Experience troubleshooting application issues, investigating system behavior, and identifying root causes. * Strong analytical and problem-solving skills with the ability to independently investigate moderately complex technical issues. * Understanding of healthcare technology environments, clinical workflows, and application support processes. * Experience working with service requests, incident management, and technical documentation. * Strong written and verbal communication skills, with the ability to explain technical concepts to diverse audiences. * Ability to manage multiple priorities and collaborate effectively with customers and internal technical teams., * 3+ years of hands-on Cerner Millennium experience , particularly with one or more of the following solutions: * Pharmacy * Radiology * EDM * CAMM * Previous experience working in an Oracle Health/Cerner technical support organization. * Experience investigating and resolving complex application issues within hospital or healthcare environments. * Familiarity with Cerner Millennium application configurations, workflows, and integrations. * Experience collaborating with software engineering and development teams to investigate product defects. * Knowledge of SQL, database troubleshooting, or other technical diagnostic tools. * Experience supporting application upgrades, enhancements, and new functionality releases. * Familiarity with automation, AI-assisted troubleshooting, and continuous improvement initiatives. Ideal Candidate The ideal candidate brings a strong foundation in Cerner Millennium and understands how healthcare applications support clinical operations. They are comfortable independently investigating technical issues, working directly with healthcare clients, and collaborating with internal technical teams to drive resolution. We are particularly interested in candidates who have supported Cerner Millennium Pharmacy, Radiology, EDM, or CAMM solutions and can leverage that experience to quickly contribute to the team's technical support operations. Successful candidates will demonstrate strong troubleshooting capabilities, excellent customer communication skills, attention to detail, and a commitment to improving both technical support processes and the overall customer experience. ## Description Oracle Health is seeking an experienced Technical Support Engineer to join our team supporting Cerner Millennium solutions. In this role, you will be responsible for investigating, troubleshooting, and resolving complex technical issues while delivering exceptional support to healthcare clients., Technical Support & Troubleshooting * Provide technical support for Oracle Health (Cerner Millennium) applications, troubleshooting and resolving moderately complex technical and functional issues. * Investigate, reproduce, diagnose, and resolve application issues affecting healthcare clients and clinical workflows. * Serve as a primary point of contact for customer inquiries, providing timely updates and driving issues through resolution. * Analyze technical issues, identify root causes, and implement appropriate solutions or workarounds. * Escalate complex technical issues to engineering, development, or other specialized teams when necessary. Cerner Millennium Application Support * Support and troubleshoot Cerner Millennium applications, with a focus on Pharmacy, Radiology, EDM, and/or CAMM solutions. * Develop a strong understanding of application functionality, system configurations, integrations, and clinical workflows. * Collaborate with internal teams to investigate application defects, system performance issues, and unexpected behaviors. * Assist with application upgrades, new releases, functionality changes, and associated troubleshooting. Customer Collaboration & Communication * Build strong relationships with healthcare clients by providing responsive, professional, and effective technical support. * Communicate technical findings and resolutions clearly to both technical and non-technical stakeholders. * Collaborate with cross-functional teams, including engineering, product development, and other support organizations, to resolve customer issues. * Provide guidance and training to customers regarding product functionality, updates, and best practices. Documentation & Process Improvement * Maintain accurate documentation of technical investigations, troubleshooting steps, and resolutions within service requests. * Develop and maintain Knowledge Base articles, troubleshooting guides, and internal support documentation. * Identify recurring issues and recommend improvements to support processes and workflows. * Leverage automation, AI-assisted tools, and other technologies to improve troubleshooting efficiency and root cause analysis. * Participate in knowledge-sharing sessions, technical training, and continuous improvement initiatives.