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# Computer Client Support Analyst

- **Company:** Axelon Services Corporation
- **Location:** Sacramento, CA, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Computer Networks, Microsoft Office, Microsoft Operating Systems, Microsoft Software, Network Monitoring, Runbook, Software Engineering, TCP/IP, Mobile Computing
- **Published:** November 5, 2026
- **Apply:** https://www.careerbuilder.com/job-details/computer-client-support-analyst-sacramento-ca--72331c07-7a90-4e16-a02a-e87cf84aac67

## About the Role

Customer Support/Service, Analysis Skills, Customer Support/Service, Analysis Skills, Willing to Travel, Operating Systems, Desktop Administration, Microsoft Product Family, Microsoft Office, Technical Support, * High School completion or equivalent.

 * 1 year of IT service/help desk operations experience.
 * Standard knowledge and experience in MS Office Suite, MS operating systems, and enterprise network environment.
 * Strong client customer skills.
 * Capable analytical skills.
 * Strong communication skills.
 * Demonstrates work quality and efficiency.
 * Open and adaptable to change.
 * Passion for safety., * Two to four-year college degree and/or IT learning accreditation or certification or equivalent IT work experience.
 * Assorted IT software training/learning certifications.
 * Qualitative and quantitative analytic & problem-solving skills.
 * Ability to learn new concepts quickly.
 * Organizational skills.
 * Advanced verbal and written communication skills.
 * Proficient in Microsoft Excel and Word.
 * Ability to work independently or as part of a team.
 * Novice/basic knowledge of IT product line, operational process, Utility domain (e.g., Gas, Electric, Telecom Network, TCP/IP).
 * Adheres to Work Instructions and/or processes as defined in Run-Books and Playbooks.
 * Applies technical skills to resolve incidents of well-defined scope as specified by procedural guidelines.

## Description

* Provide client desktop support with basic technical understanding and capability (Tier 1) in Microsoft Operating Systems, Microsoft Office Suite, and computing in an enterprise network environment.
 * Troubleshoot desktop and mobile computing devices, network, and peripheral issues; identify and engage needed resources to remedy problems.
 * Diagnose and resolve technical issues such as application, hardware, and software problems.
 * Contact responsible support personnel to handle system-wide events.
 * Provide after-hours support for urgent issues on applications used by clients.
 * Administer active 2-way communications and "knowledge transfer" within assigned team/function.
 * Create/assign incident tickets and work orders based on priority, impact, and complexity.
 * Provide continuous improvement support for all service desk roles, functions, and activities.
 * Assess and ensure process and work conform to existing policies, standards, and guidelines.
 * Monitor network devices, interfaces, and applications through intelligent devices and automated programs for alarms/alerts.
 * Manage alarms and alerts received from existing monitoring programs using previously defined business rules.