> Markdown version of [/jobs/ext/4582300-senioranalyst-english-spanish-windows](https://www.wearedevelopers.com/jobs/ext/4582300-senioranalyst-english-spanish-windows). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# SeniorAnalyst - English, Spanish, Windows

- **Company:** HCL Technologies
- **Location:** Tampa, FL, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Antivirus Softwares, Apple IOS, Microsoft Outlook, Firefox, Web Browsers, Microsoft Office Live Meeting, Microsoft Lync, Microsoft Office, Windows Servers, Microsoft PowerPoint, Windows Remote Assistance, Remote Desktop Services, Airwatch, TeamViewer, Firewalls (Computer Science), Computer Equipment, Network Server, Call Tracing
- **Published:** November 5, 2026
- **Apply:** https://www.careerbuilder.com/job-details/senioranalyst-english-spanish-windows-tampa-fl--6bc58442-4bf6-429f-89d8-ff6d5f812016

## About the Role

Spanish Language, Microsoft Windows Operating System, English Language, Spanish Language, Microsoft Windows Operating System, English Language, Blackberry, Team Player, Vendor/Supplier Relations, Call Monitoring, Technical Requirements: * Windows Operating systems * Clients: Windows8, Windows7, Windows 10 * Servers: Windows 2008, Windows 2003, Windows 2000 * Remote desktop connectivity applications (TeamViewer, LiveMeeting, Windows Remote Assistance * Knowledge of Lync and OCS * MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook * Internet browsers (e.g. Explorer, Chrome, Firefox) * Anti-virus and firewall software * PC Hardware knowledge o Desktop o Laptop o Peripheral devices (printers, scanners) * Mobile devices and OS (iOS/Android/Windows) * PC Hardware knowledge

Other Requirements

Fluent in Spanish, Portugues & English

## Description

SeniorAnalyst - English, Spanish, Windows, Role, responsibilities, and skill sets: * Provide hardware / software / network problem diagnosis / resolution via telephone and chat for customer's end users. * Resolve or Route incidents and requests to appropriate teams * Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. * Administer and provide User Access and Exit controls. * Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions. * Work closely with helpdesk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork. * Work closely with support staff to obtain technical knowledge and to permanently solve chronic problems. * Perform effectively as a project leader or project team member as required for helpdesk projects and internal assignments. * Willing to participate in on the job and commercial training designed
to enhance skills and support capabilities. * Troubleshooting mobile devices (knowledge of AirWatch/Mobile Iron/Blackberry/Good for Enterprise is a plus) * Willing to work in different rotational shifts (24*7) and national holidays as required by Operations

Key Responsibilities

Role, responsibilities, and skill sets: * Provide hardware / software / network problem diagnosis / resolution via telephone and chat for customer's end users. * Resolve or Route incidents and requests to appropriate teams * Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. * Administer and provide User Access and Exit controls. * Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions. * Work closely with helpdesk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork. * Work closely with support staff to obtain technical knowledge and to permanently solve chronic problems. * Perform effectively as a project leader or project team member as required for helpdesk projects and internal assignments. * Willing to participate in on the job and commercial training
designed to enhance skills and support capabilities. * Troubleshooting mobile devices (knowledge of AirWatch/Mobile Iron/Blackberry/Good for Enterprise is a plus) * Willing to work in different rotational shifts (24*7) and national holidays as required by Operations