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# Assistant Director Shared Infrastructure (Hybrid) - WashU IT

- **Company:** Inc Washington
- **Location:** Clayton, NC, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Documentation, Cyber Security, Computer Programming, Data Integrity, Data Security, System Center Configuration Manager, Software Deployment, Software Vulnerability Management, Enterprise Software Applications, Microsoft InTune, Patch Management, Casper Suite
- **Published:** November 5, 2026
- **Apply:** https://www.careerbuilder.com/job-details/assistant-director-shared-infrastructure-hybrid-washu-it-clayton-nc--64e41e2a-8287-4177-879b-6776dad6a532

## About the Role

Analysis Skills, Strategic Planning, Service Delivery, Process Analysis, People Management, Project/Program Management, Systems Administration/Management, Data Quality, Information/Data Security (InfoSec), Resource Management, Bachelor's degree or combination of education and/or experience may substitute for minimum education.

Certifications/Professional Licenses:
No specific certification/professional license is required for this position.

Work Experience:
Relevant Experience (6 Years)

Skills:
Not Applicable

Driver's License:
A driver's license is not required for this position., Master's degree

Certifications/Professional Licenses:
No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:
No additional work experience unless stated elsewhere in the job posting.

Skills:
Business Analysis, Business Information Systems, Business Solutions, Communication, Computer Programming, Enterprise System Implementations, Goal Attainment, People Management, Prioritization, Project Administration, Resource Planning, Sound Judgment, Technical Savvy, Time Management

## Description

Provide analysis, planning, organization, communication and management necessary to support all aspects of a Shared Infrastructure Functional Area. This position also participates in management discussions, planning, and assisting in the development of strategic plans at functional level., * Coordinate the service delivery for assigned Shared Infrastructure Functional Areal.

 + Primary functions include:
o Provide solution engineering, process analysis and system design of systems.
o Manage projects and system support including supervision of personnel.
o Ensure data integrity and security of these systems.
o Participate in management discussions and planning at the department level to ensure that adequate resources are available to meet business requirements.
o Provide new programming as needed to keep projects on target.

 * Provide leadership and recruitment and development of professional staff and ongoing evaluation to include resource allocations and organizational of staffing.
 * Provide disciplined project management methodology including documentation and implementation standards required to meet project milestones.
 * Recruit and develop professional staff and ongoing evaluation.
 * Perform other duties as assigned., Leads a team of engineers responsible for endpoint engineering, architecture, and escalated technical support across approximately 30,000 Windows and 5,000 macOS devices university-wide. This role owns the strategic direction of endpoint management tooling - including our transition from MECM to Microsoft Intune - and ensures the university's patching, deployment, and OS lifecycle processes meet evolving security and compliance demands.

Core responsibilities:

 * Set technical direction and roadmap for endpoint engineering across MECM, Intune, and Jamf, including evaluating and piloting new deployment methodologies
 * Own large-scale OS and application deployment strategy across Mac and Windows platforms, including complex task sequence and image-based build design
 * Direct patch management and security update deployment for OS and third-party applications, with accountability to vulnerability remediation SLAs
 * Lead escalation management, coordinating engineering resources to resolve complex, high-impact technical issues
 * Supervise, coach, and develop technical staff; own hiring, performance management, and career growth for the team
 * Build and maintain relationships with customers, technicians, analysts, and specialists to advocate for endpoint services and represent the team's roadmap
 * Maintain system documentation and governance standards for endpoint infrastructure