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# AWS Connect Systems Engineer

- **Company:** TEKSYSTEMS INC.
- **Location:** Scottsdale, AZ, United States (Remote available)
- **Experience:** Expert
- **Salary:** $104,000 - $145,600
- **Contract:** Temporary to permanent
- **Skills:** Automatic Call Distributor, Application Programming Interfaces (APIs), Artificial Intelligence, Amazon Web Services, Amazon S3, Systems Engineering, Confluence, JIRA, Interactive Voice Response, Business Software, Codecs, Amazon DynamoDB, Trunking, Identity and Access Management, JavaScript Libraries, Session Initiation Protocols, Python (Programming Language), Microsoft Software, Routing, Node.Js, Windows PowerShell, Public Switched Telephone Networks, Runbook, Staffing Software, Data Streaming, Systems Integration, Cisco WebEx, Amazon Connect, Network Routing, Scripting, Real-Time Transport Protocol, AWS Lambda, Cloudformation, Deployment Automation, Cloudwatch, Terraform, Amazon Lex, Api Management, Cisco, Servicenow
- **Published:** November 5, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/az/scottsdale/52590676-d142-40c9-8799-f7190333f13d

## About the Role

* 3+ years of hands-on Amazon Connect development and administration experience in a production environment.
 * 5+ years of Microsoft Teams Phone/enterprise voice experience, including Direct Routing and/or Operator Connect.
 * Strong experience with Amazon Connect contact flows, AWS Lambda, Amazon Lex, and integrations.
 * Strong knowledge of SIP, RTP, SBCs, codecs, call routing, call-quality troubleshooting, and E911.
 * Experience with phone number porting and telecom carrier coordination.
 * Knowledge of AWS services such as IAM, S3, DynamoDB, Kinesis, and CloudWatch.
 * Experience with PowerShell scripting and automation.
 * Experience working with ServiceNow, Jira, and Confluence.
 * Strong communication skills with the ability to translate business requirements into technical solutions.

Preferred Qualifications

 * Experience with AWS CloudFormation, CDK, or Terraform.
 * Python and/or Node.js development experience.
 * Experience migrating legacy Cisco, Webex, or similar telephony/contact center platforms.
 * Experience with Amazon Connect Chat, Contact Lens, Amazon Q in Connect, or other AI-enabled contact center capabilities.
 * AWS and/or Microsoft certifications, such as AWS Certified Developer Associate or AWS Certified Solutions Architect Associate., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

Dashboard
Scripting
Call Flow
Operations
ServiceNow
AWS Lambda
Amazon Lex
Cisco WebEx
AWS Kinesis
SIP Trunking
Communication
Amazon Connect
Microsoft Teams
Network Routing
Amazon DynamoDB
Business Software
Windows PowerShell
Business Valuation
Telecommunications
AWS CloudFormation
Systems Engineering
Amazon Web Services
Workforce Management
Technical Leadership
Business Requirements
Full Stack Development
Technical Documentation
Business Transformation
AWS Certified Developer
Requirements Elicitation
Self Service Technologies
Node.js (Javascript Library)
Session Initiation Protocols
Real-Time Transport Protocol
Telephone Numbering Planning
Python (Programming Language)
AWS Cloud Development Kit (CDK)
Customer Relationship Management
Microsoft Certified Professional
Troubleshooting (Problem Solving)
AWS Certified Solutions Architect
Public Switched Telephone Networks
Application Programming Interface (API), We are seeking a Senior Systems Engineer to serve as a lead technical resource for enterprise Amazon Connect and Microsoft Teams Phone environments. This individual will design, implement, support, and optimize contact center and voice solutions while partnering with business leaders, vendors, carriers, and technical teams.

The ideal candidate combines deep Amazon Connect experience with strong Microsoft Teams Phone and enterprise telephony knowledge and is comfortable owning solutions from initial requirements through implementation and ongoing support., * Design, build, and administer Amazon Connect, including contact flows, queues, routing profiles, prompts, security profiles, and agent configurations.

 * Develop and maintain AWS Lambda, Amazon Lex, and API integrations supporting self-service, intelligent routing, and business application connectivity.
 * Design and support Microsoft Teams Phone, including Direct Routing, Operator Connect, auto attendants, call queues, dial plans, voice routing, and calling policies.
 * Lead contact center implementations and migrations, including requirements gathering, call-flow design, testing, production cutover, and post-launch support.
 * Manage PSTN connectivity, SIP trunking, SBCs, telecom carriers, E911, and phone number porting.
 * Integrate Amazon Connect with ServiceNow, CRM platforms, workforce management tools, and agent desktop solutions.
 * Troubleshoot complex voice, call-routing, call-quality, and integration issues in a 24x7 enterprise environment.
 * Develop reporting and analytics using Amazon Connect metrics, Contact Trace Records, Contact Lens, dashboards, and wallboards.
 * Automate provisioning, reporting, and administrative processes using PowerShell, Python, and related tools.
 * Maintain technical documentation, architecture diagrams, call flows, standards, and runbooks.
 * Partner with AWS, Microsoft, telecom carriers, implementation partners, and internal business stakeholders.
 * Provide technical leadership, establish best practices, and mentor other engineers and administrators.