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# Program Manager IT & Application Service Desk

- **Company:** Integral Federal
- **Location:** Washington, DC, United States
- **Experience:** Expert
- **Salary:** $160,000.0 - $180,000.0
- **Contract:** Contract
- **Skills:** Application Services, Customer Interaction Management (Software), Salesforce.Com, Software Engineering, Amazon Connect, Chatbots, Information Technology, 3-tier Architectures
- **Published:** November 5, 2026
- **Apply:** https://jobs.military.com/career/387495/senior-program-manager-it-application-service-desk-virginia-va-tysons-corner

## About the Role

This role is not for a passive or administrative coordinator. We need a seasoned, highly organized program leader who commands the room, anticipates mission risks well ahead of the client, leans into operational headwinds, and operates with complete ownership. You will run a 40+ person multi-tier workforce (Tier 1/2, Team Leads, QA specialists, and Data Analysts) while orchestrating cross-contractor collaboration between government Tier 3 engineering teams and separate vendor organizations managing enterprise infrastructure and application development. Effective communication, having a big-picture view, leaning into issues, and building a strong client relationship are essential attributes of the successful candidate. \n
\n, * Bachelor's degree in Information Technology, Computer Science, Business Administration, or related discipline. \n

 * Experience: Minimum of 10+ years of progressive leadership and program management experience running complex, large-scale IT and Application Service Desk operations or contact centers. \n
 * Scale: Proven track record directly managing programs staffed by 50+ personnel (including supervisors, tier leads, and support staff) in a high-volume, multi-tier environment. \n
 * Clearance: Active DoD Secret Clearance is mandatory (interim clearances cannot be accepted per agency requirements). \n
 * Contractor/Stakeholder Collaboration: Demonstrated success operating in a multi-contractor federal ecosystem, specifically bridging Tier 1/2 operations with external Tier 3 government teams and vendor software/infrastructure partners. \n
 * ITSM & Tech Stack: Direct experience utilizing Salesforce as an ITSM/CRM platform for case routing, queue monitoring, and reporting. Familiarity with cloud contact center technologies (Amazon Connect, automated chatbots) is a plus. \n
 * Execution & Communication: Exceptional verbal, presentation, and written communication skills with the poise to brief senior government executives and the discipline to maintain rigorous operational documentation. \n